Outstanding service
Outstanding service Excellent response
By Debbie M.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
4,972 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our mission is to make mental healthcare work for everyone.
Rula (rula.com) has 4,972 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
4,972 approved reviews, newest moderated first
Outstanding service Excellent response
By Debbie M.
Me trying to get mental health was very slow and not taken seriously.
By Patricia R.
Response from Rula· Jul 10, 2024
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
The therapist is amazing, listening care and have a lot of experience to come with suggestion that can help thank you
By Yuval G.
my therapist is kind, smart and is helping me get through a tough time. I really appreciate his suggestions. He is just lovely and easy to talk with. Its been easy to navigate as well.
By Suzy D.
You have charged me three times for appointments I have been at. It’s absolutely ridiculous that I have to go through this every time I have an appointment. We are paycheck to paycheck and this is very stressful for me to have to call and recoup money that never should have been taken in the first place. I am about to cancel my entire account and stop therapy.
By Robert
Response from Rula· Jul 10, 2024
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
It’s been helping scheduling the appointments in advance so that no appointments are missed.
By David H.
patience and understanding
By Frank P.
The sign in continues to be a problem with no signs of why this is so awful or that it'll be fixed. I have no understanding why anyone would design a website that would requests your email to sign in without a password sign in. I was wrongly charged a late fee without authorization, this service has too many problems to list here.
By tahir
Response from Rula· Jul 10, 2024
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.