Recommendation full
Recommendation full
By carmen R.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
4,972 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our mission is to make mental healthcare work for everyone.
Rula (rula.com) has 4,972 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
4,972 approved reviews, newest moderated first
Recommendation full
By carmen R.
Rula makes it so easy to connect with a licensed therapist and find a therapy style that works for you. Scheduling is a breeze and the resources are all top notch. Further, the therapist I was assigned has been thoughtful, attentive, and has already provided me with several management strategies for improving my mental well-being. We all benefit from having a good health-care team, and mental health should not be an exception.
By Ian C.
Horrible one size fits all waste of time. RULA is garbage, would not recommend to anyone.
By Eric S.
Response from Rula· Aug 11, 2026
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
Rula is the first online telehealth service that you can talk to people live and not be in the dark about what your coverage is and you can pick just the right therapist for you. Very nice company.
By Tracy F.
Thus far my short term experience with finding and scheduling appointments has been very satisfactory on Rula. I have managed to attend my first appointment with whom seems to be a good match and thusly Rula has preemptively scheduled the same time frames for the coming weeks which means I do not have to schedule appointments on my own each week, I appreciate that.
By Kellee B.
Just on my first appointment I felt confident I can trust my therapist, she's very attentive to my concerns and listen carefully. I can recommend Rula to anyone who needs it.
By Thea
Easy using the system. Email response is great and timely.
By Tracy
MY daughter and I were having difficulty getting along. Since we started counseling she’s being much more friendly to me and we’re working through our differences
By C. E. A.