compassionate listening and human level…
compassionate listening and human level sharing
By Rich
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
4,972 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our mission is to make mental healthcare work for everyone.
Rula (rula.com) has 4,972 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
4,972 approved reviews, newest moderated first
compassionate listening and human level sharing
By Rich
For someone going through a dark time I felt it was pretty easy to go through.
By Megan
Monica and I really connected. We have so much in common. I felt so comfortable with her that I could talk about anything. I really appreciate that connection. I liked how she made me think of how to work on my skills and how it would fit into my life. If I couldn't come up with an idea, she would then give me a suggestion. She never told me that "you have to do this or that." That helped a lot. Monica has made this road a pleasant trip of self-discovery and repair. Thank you from the bottom of my heart.
By Joanna
The chit chat Chris and I have and the mutual admiration he listens to me gives me suggestions and let’s me discuss me great guy great addition to your team
By Debbie M.
Therapist is earnest, learned and helpful. I just started so it's really too early to tell but so far so good.
By Steve
I don't understand why late charges are $100 while logging in is inconvenient and there are no obvious/easy ways to send multiple alerts when there are appointments scheduled. You just have to remember - Life happens, yet refunds don't... Would be nice if I could rate based on my experience but this overshadows the whole thing. Late fees for ONLINE appointments that barely inconvenience anything..
By LL
Response from Rula· Jul 23, 2024
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
Credit card over/double billed for sessions and no one will assist or acknowledge.
By Anonymous
Response from Rula· Jul 23, 2024
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
I was in a residential treatment center where I had as limited access to my technology. I mentioned to my therapist and she did not relay any information to the company. The company is trying to collect $198.00 from me for missing 2 sessions. Because I didn’t pay these fees, my services have been suspended and I can no longer receive therapy. This is upsetting to me as I do not feel i I should have to pay for this 2 sessions that were missed.
By Heather B.
Response from Rula· Jul 23, 2024
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.