Easy to use
I like the reminder for my upcoming appointment. I’m very pleased with my therapist.
By Tanya
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
4,972 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our mission is to make mental healthcare work for everyone.
Rula (rula.com) has 4,972 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
4,972 approved reviews, newest moderated first
I like the reminder for my upcoming appointment. I’m very pleased with my therapist.
By Tanya
Excellent professionals that are relatable,, educated, helpful, sensitive, and caring that offers convenient experience.
By Claire
Great doctor, the ease of registering, scheduling and zoom appointment is huge. Easy payment.
By Lakeffect
Rula has made it Very simple to look at counselors And View their education, experience, and area of expertise. It has streamlined the process of inquiring a counselor, especially as RULA is a third party to my Insurance.
By Godsdaughter
Our therapist is great and is helping my partner and I have a stronger, more meaningful relationship.
By Consumer
Great Scheduling experience, and was connected with a knowledgeable and caring therapist who seem to have good site into the extent of my issues. Very helpful thank you
By Glenn R.
My therapist did not remember our names, problems, issues or topics we covered previous session. I don't know why she gave us homework and then when asked if she remember assigned this she replied no. This was only the beginning. I would like a refund immediately. Not to mention she rescheduled on us from a work day to a weekend which a workday is not easy to have personal appointments moved. Writing in response to Rula. Your customer service is a joke. An email was sent Dec 8 on this case to your customer team and not only have I yet to receive said email above from Rula, but I have not been contacted by your team. Additionally you have charged for sessions either not had or rescheduled.
By Danielle A.
Response from Rula· Dec 10, 2024
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
Efficiency top notch.
By J. P.