Counseling with Mariana has been very…
Counseling with Mariana has been very encouraging. I’m looking forward to continuing the sessions and see how things go.
By Kenneth H.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
4,972 reviews
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Our mission is to make mental healthcare work for everyone.
Rula (rula.com) has 4,972 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
4,972 approved reviews, newest moderated first
Counseling with Mariana has been very encouraging. I’m looking forward to continuing the sessions and see how things go.
By Kenneth H.
The providers listened and gave me feedback when needed.
By Lana D.
The way Rula sets up their site to find your therapist match works! I found someone who specializes in certain things that I need help with. My therapist is great! I'm loving this experience and definitely recommend check Rula for a therapy services.
By Kathy H.
Jody is awesome!
By Erik
Very good and kind
By Eileen W.
It’s easy to get to
By Lisa G Schneider C.
Absolutely love it
By Adrian R.
predatory intentional deception. I had an appointment set up, I join the meeting it has a status that reads waiting on host to join. I wait patiently. It was a 1:00 meeting, at 1:12, provider cancels appointment and im charged $99 for his no show. There's no button to prove you made your appointment other than you attempting to provide any sort of self motivated proof entering the appointment with the expectation of deception is crazy. I would understand if it was at least a 1:15 as there protocol is 15 minutes late he would have the benefit of the doubt that he made an honest mistake and removed the fee as soon as he noticed.. but 12 minutes, early for their protocol means he was fishing for a no show hoping for it wanting it early while I was waiting like a fool in the meeting. this was disgusting fraudulent behavior for a behavioral health company. Now I have to wait with this charge assigned to me while I dispute it. the charge should be automatically removed since i initiated the complaint prior to even qualifying for the charge since he cancelled the appointment so early on. If yall are leaving the charge on me im leaving this negative review up for good. I would consider taking it down if yall did the right thing. holding me in some negative status because of yalls bad practices is wild. I made the appointment then was falsely accused of missing it WHERE IS MY $99 for HIS no show. I SHOWED UP.
By jonathan A.
Response from Rula· Sep 16, 2025
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. If you are open to it, we would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.