Barry is awesome
Barry is awesome
By Braden S.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
4,972 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our mission is to make mental healthcare work for everyone.
Rula (rula.com) has 4,972 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
4,972 approved reviews, newest moderated first
Barry is awesome
By Braden S.
Connection. Active listening.
By Ralph G.
I call it the rula roulette, you don't know what providers the algorithm will show what day. You also don't know if you'll have to start over with a new provider at any given moment. The required questions to track mental health don't work for neurodivergent minds and the search function only lets you select one specialty. Hell forbid you have more than one thing going on.
By sad in S.
Response from Rula· Oct 17, 2025
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
Keith is very insightful with life experiences that are similar to my own. That has been a great help in our discussions.
By Jon E.
Providers seem unskilled in some areas. Had to switch talk therapists twice for lack of actual treatment. The psych that I was seeing didn’t show up to three different appointments and now I have to start the whole process all over again. They take too long to process prior auths and do not follow up in a timely matter. To top it off the follow up providers were actively hostile and unprofessional. I wouldn’t trust this company. They are just out for your money.
By John & Galen R.
Response from Rula· Oct 17, 2025
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
Customer service was helpful. addressed my issue
By Robin V.
I love how easy and convenient it is to find the right therapist and time that works for you.
By Britt
Provider was responsive, caring and knowledgeable. She was flexible and thoughtful.
By Chelle