Easy to find the care I need and have…
Easy to find the care I need and have it covered by my insurance.
By Julie C.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
4,972 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our mission is to make mental healthcare work for everyone.
Rula (rula.com) has 4,972 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
4,972 approved reviews, newest moderated first
Easy to find the care I need and have it covered by my insurance.
By Julie C.
My therapist is excellent. She is calm and helpful and kind. I haven’t had any issues with billing. If I wanted to switch therapist, I could but I am very content with Alexis!
By Inez B.
Care is easy to navigate and schedule, and cost is clear and upfront. I have found two different providers on Rula, and both have been amazing. I don't have to wait weeks to get on someone's calendar.
By Lindsay S.
I really like this site. They have an extensive list of therapists that take insurance. Use the filters and find a good fit.
By Norma
I really enjoy the attentiveness and insight my therapist provides. Convenient platform as well.
By Staci D.
the therapist i signed up with cancelled 30 min before my session, and rula billed me for it 3 times. I keep getting charges for the co-pay and they keep billing my insurance. Ridiculous that they bill before confirming that a session took place and then I have to do all of the work to undo the billing blah blah blah. Never again Rula.
By Robbie L.
Response from Rula· Nov 5, 2025
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
At first I was skeptical about sharing with someone on Zoom but it turned out to be a very nice experience. So far I’m pleased.
By Dameian J.
Great providers
By customer