Really great experience
Once I found the right provider, my experience has been excellent!
By Serena
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
4,972 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our mission is to make mental healthcare work for everyone.
Rula (rula.com) has 4,972 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
4,972 approved reviews, newest moderated first
Once I found the right provider, my experience has been excellent!
By Serena
10 days for my prescription request to clear your Clearinghouse is completely and absolutely absurd and this has happened 3 times in a row. Even if my provider weren't leaving your platform I would begin looking elsewhere. Going days, even a week without medication because your prescription system sucks is unsustainable. Fix your garbage system.
By Brian
Response from Rula· Sep 30, 2026
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
I really like my therapist! I feel comfortable with her and already feel lighter. I appreciate the reminders from Rula
By Helen D.
My therapist is amazing. She really helps me to find what I need and listens to help me improve my mindset, how I'm feeling, and my reactions to things. My therapist is not only knowledgeable but also helpful and intuitive. I'm glad I was matched with her.
By Melissa K.
Rula makes scheduling and messaging super easy!
By Amanda Toepfer H.
Everything went very smoothly and professionally. Thank you!
By Barrett
Great online virtual guide for a new user. The questions were perfect and efficiently helped me narrow down the list of providers.
By Martin R.
Rula is a very professional, and easy-to-use website.
By Sandra S.