I like the way she explained things to…
I like the way she explained things to me. She gave me a lot of confidence.
By George C.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
4,972 reviews
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Our mission is to make mental healthcare work for everyone.
Rula (rula.com) has 4,972 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
4,972 approved reviews, newest moderated first
I like the way she explained things to me. She gave me a lot of confidence.
By George C.
So far everything has been very stress free and simple to understand
By charity K.
I was referred to this company by someone I trust who had good experiences. That was not my experience. I found an excellent therapist but Rula ripped me off, I will be reporting them for insurance fraud. My insurance company paid for all my sessions. Ruler insists that they haven’t paid and that they don’t even work with my insurance anymore. I’ve spent wasteful hours on the phone back-and-forth between my insurance and Rula. My insurance even gave me dates and check numbers of when they paid Rula. Rula charged my credit card for one session luckily I get notices for every charge so I locked my card. They were gonna charge me another $500. They have been paid by my insurance, but refuse to give me a refund for the session that they charged me. I can no longer use that credit card. Rula is double dipping they’re getting paid by insurance and then taking money from patients. Meanwhile, I’m going through a difficult time in my life and I needed my therapist. They destroyed that too.
By Susanna
Response from Rula· Mar 27, 2026
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
Evelyn and Kenisha have changed my life. I was able to search very specifically for what I wanted. They have both been phenomenal!
By Bug S.
I have never had any issues that weren't addressed immediately. It has always been a pleasure to work with this company. We've had a great relationship for years.
By Michelle J.
⭐️⭐️⭐️⭐️⭐️ I got an appointment with Janet quickly, and from our very first virtual meeting, she felt like an amazing fit. She’s professional, attentive, and easy to connect with—exactly what I was looking for. Highly recommend! 4/8/26 update billing department is slow to respond to resolve and charged my card on file $68 and change without getting authorization from me. I was quoted $10 copay. Found out provider was out of network. Verify with insurance prior to booking. I will update this again.
By Marie R.
Response from Rula· Apr 9, 2026
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
Therapy with Rula has been convenient, comfortable, and effective. I can attend sessions while traveling or on vacation.
By Patrick B.
Our first marriage counseling session ever and he made us feel very comfortable
By LaSonya T.