I really liked Kristin
I really liked Kristin! She’s very knowledgeable and personable.
By Karla T.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
4,972 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our mission is to make mental healthcare work for everyone.
Rula (rula.com) has 4,972 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
4,972 approved reviews, newest moderated first
I really liked Kristin! She’s very knowledgeable and personable.
By Karla T.
This has been a great tool and the experience I had was also great! I have been trying to get my husband to see someone with me and this made it happen!!1
By KARLA P.
I feel like my psych and I are working together to find the correct treatment plan for me. I’m not just getting a random med thrown my way but instead taking my experiences into account to find the right medication.
By Crysta J.
This organization is a joke.This is supposed to be a mental health service but nothing I have seen supports that. My therapist FIRED me while I was having a panic attack due to a rare illness I had last year. She fired me mid panic attack!!! And said she won’t be charging me for the session… but NO. Here we are a year later and I am still being invoiced! And the invoice gets sent at night? Is this supposed to support my mental health??? This service is AWFUL!
By Nadine
Response from Rula· Apr 3, 2026
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
Kimberly is a great therapist. We connected on all my issues. I was able to find my path again.
By Robert
Very helpful
By scott S.
Friendly and patient therapist. Understanding about my situation.
By Juki Y.
I have been using Rula for online therapy, and it has been a positive experience. The platform in convenient and easy to use. I get reminders of my appointments. Being able to attend sessions from home has made it much easier to stay consistent, especially with a busy schedule. The sign-up and matching process was easy and I appreciated how quickly I was able to get started.
By Wendy