Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
314 reviews
RugStudioSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Rug Studio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For more than 80 years, the company has enjoyed success in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing.For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.
RugStudio (rugstudio.com) has 314 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
314 approved reviews, newest moderated first
Katie was very quick to help with my order process - She was able to find a great coupon for me! I've seen the rug in person and had to have one for my living area. Beautiful colors yet neutral enough for any room.
By Amy
Efficient and friendly customer service! Great quality rugs at affordable prices - lots choose from. And the website is easy to navigate! Will definitely recommend to friends and order from again.
By P K.
Great service and help. Katie was super to deal with and helped me a lot.
By Craig C.
Katy did a great job helping me obtain the rug that I wanted. Good customer service!
By Cindy
The Customer Service does not try to quickly correct a situation. The incorrect rug was sent to me, and to return it and get the rug I ordered was extremely inconvenient. They promised that the correct rug would be sent once they could track the return shipment. That is not true. The correct rug will be shipped 4 days after they receive the wrong rug. The only effort they made to correct the problem was to provide a return label. I had to package the rug, coordinate with the shipper, etc. It seems that it would have been minimal effort for them to send the rug as quickly as possible. I will not use Rug Studio again. I have purchased rugs from other online sellers and it has been a much better experience.
By Remodeler in N.
I purchased a Safavieh rug from rugstudio.com after seeing that it is a legit business with showrooms in TX. They did a good job in sending notifications about order processing and delivery. However, the rug came in a different color than I ordered. When I contacted customer service with pictures of the rug ad its tag, they tried to convince me that it is the correct color, but the color labeling of the rug was wrong. Because (quoting directly form their email) "It is not uncommon for the person working in the factory in China (where this rug is made), to write a wrong color label" :)) The interesting part is I already have the same rug in a larger size and the two rugs were not matching at all. I was planning to use the rugs in the same room, but it is not even possible at all. Moreover, in the whole process of my communication with the CS noone acknowledged the hassle I am going through and apologized for the confusion. Looks like this business is thinking they are doing us a great favor by selling their amazing rugs. Overall, very poor customer support. Plus, I already saw similar rugs in different websites cheaper than how much they are selling. My only motivation to buy from rugstudio was because they had the color I was looking for. Very disappointed in my purchase and strongly recommend staying away from them.
By Esra A.
Response from RugStudio· Feb 11, 2021
Hi Esra, we do regret that your purchase did not exactly match the rugs you purchased elsewhere. I do show our returns department sent you a complimentary return label to use to return the rugs to us for a refund but were told you wanted to keep them. Should you change your mind, please let us know. Thank you!
We were very satisfied with our purchase from Rug Studio. Service was fast and friendly, our Karastan rug is beautiful. There was some difficulty with the initial delivery company; however, it was resolved quickly by Rug Studio.
By Linda
The service this company provides is amazing! Prices are VERY competitive. They are very responsive in online chat and on the phone and will work to get you the best deal they are able. I have not received my rug yet but I'm sure I will love it! I ordered a sample and it is a good quality rug from a reputable manufacturer. Do your research on the different types of rug fabrics. They have a lot of great information on their website.
By Arrow F.
