Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
314 reviews
RugStudioSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Rug Studio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For more than 80 years, the company has enjoyed success in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing.For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.
RugStudio (rugstudio.com) has 314 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
314 approved reviews, newest moderated first
Yet again RugStudio has proved to be one of the best retailers I have ever shopped with. I am so pleased with the customer assistance and quantity and quality of their merchandise I have decided to purchase my 4th rug from them.
By Cari K.
Response from RugStudio· Jun 17, 2021
Wow, what awesome feedback! We so appreciate you Cari!
Customer service was superb! Cheryl communicated in such a friendly and efficient manner, I appreciated her expertise. My rug came packed very well and was there in a jiffy. Would definitely use Rug Studio again and would recommend them to anyone in the market for a new floor covering!
By SharieY
Response from RugStudio· Jun 17, 2021
Thank you for the feedback! Cheryl is definately a gem in our crown of customer service! Have a great day!
KATIE was very helpful in the chat feature to help me find a coupon!
By jlp
Response from RugStudio· Jun 17, 2021
ALWAYS ask for a coupon! We're always happy to try to find one. Have a great day!
Katie provided a coupon for our order. She also explained that the rugs would be out of stock until Septemper and that we won't be charged on our credit card until the rugs are prepared to be shipped. Thanks!
By RB
I ordered several samples to decide on a rug; Katie was excellent helping me navigate returns, order additional samples, get those returned, and place my final order. Extremely helpful and great customer service; very responsive, professional, friendly and knowledgeable. Very much appreciated- I wouldn't hesitate to order again.
By Kim
Very pleased with my purchase and way the sales staff helped with the selection of my rug. I plan to return to RugStudio for additional purchases
By John R.
Katie at Customer Service helped me quickly and offered a coupon for a rug. Very helpful and prompt
By Suzanne
Katie helped me via the chat function. I really appreciated her help and attention to detail. What a great customer service rep she is!
By Design D.
