So far, so good!
I haven't yet received my rug, so I can't give 5 stars. So far, I'm very happy with the price and customer service.
By Saundra A.
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
314 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Rug Studio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For more than 80 years, the company has enjoyed success in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing.For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.
RugStudio (rugstudio.com) has 314 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
314 approved reviews, newest moderated first
I haven't yet received my rug, so I can't give 5 stars. So far, I'm very happy with the price and customer service.
By Saundra A.
great customer service
By Bob M.
Love the option to choose rugs by so many different color shades. I wish that it would zoom in to a little closer look at the rugs. This site is very user friendly.
By Trina
Beautiful selection of rugs at great prices! Customer support was extremely helpful when a called.
By rena
Best prices I could find, and excellent pre-order customer service using their online chat. Thanks!
By Jeffrey
Good prices and a lot of options!
By Sharmin
Good customer service and a nice rug for a good price. Brittney and John were very professional and made the whole experience worth while. Thank you guys.
By Andy L.
I did a chat with Karla and she was extremely helpful!
By Michelle P.