RubymovesReviews of rubymoves.com

It was a disaster working with Ayal. They shipped my items from USA to Turkey. It was spouse to be door to door. They are a broker company so they used FedEx to send my items, and FedEx could not clear my items in Turkey border custom. So I searched for moths looking for a local broker in Turkey, eventually I found one and he charged me $500 to get half of my stuff and the other half was lost by FedEx as they claim. Please Ayal don't take shipments which you don't know how to process and miss with peoples lives.

I had a very good experience with this company. Helen was quick in responding to my curious nature of asking questions and was very professional in her approach. She organized this transatlantic move on a very high level. The staff in Latvia were very punctual, did everything they could to have an easy customs clearance of my two vehicles and household goods. Strongly recommend using Ruby International !

HELEN was professional and helpful from the very first email to the last email. Her response time is very quick, usually within the hour. She is so very knowledgeable about the entire process from start to finish. The forms to fill out have guided instructions so you can’t make a mistake. The moving crews in both the US and Italy were amazing! Also the agent in Italy was easy to work with. The entire international move was so positive for us and we will be forever grateful for the expertise of Ruby Moves. THIS IS OUR LEVEL OF SERVICE !!!

Do not use this moving company “Ruby International” operated by Helen Shany and Ayal Shany. They “lost” the majority of our shipment from the US to Ireland, after charging us 6000+ USD for it, and what they delivered was badly damaged. Their packers were inexperienced and ill equipped to pack for an international move. They also took almost a year for a shipment they said would usually take 1 month but quoted 2 months on account of the pandemic. The customer service agent Helen is a gaslighter. She will say anything to avoid the company taking responsibility. For instance, she claimed they crated my shipment when they “packed” it but they only wrapped individual furniture in black plastic without any other protective packing, and the few pieces they delivered were still in that black plastic (except torn.) She also said their movers (arrived 2 hours late) were delayed because they were pulled over by police — but the movers (two very inexperienced teens with a slightly older “supervisor” who is their cousin/friend) arrived and said that wasn’t true. They just couldn’t get a crew together and so were delayed. Heartbreaking and devastating experience for our family. I subsequently looked under the two owners’ names and found that they have changed company names many times with many complaints lodged against their other companies in New Jersey and in Colorado, including a warning from the FMA not to do business with one of their company names.