RTA Wood CabinetsReviews of rtawoodcabinets.com

Response from RTA Wood Cabinets· Sep 28, 2026

Hi Doug, it sounds like part of this review may be about another company. We’re a dealer and don’t supply other kitchen sellers. Your only order with us was for three cabinets. You placed it on the 27th, we shipped it on the 29th, and it was delivered on the 30th. We also helped you get a lower shipping rate when you called. After delivery, you emailed that the cabinets “look great,” but said you had misread the overlay dimensions and needed a different size to match your existing cabinets. We responded with the return policy for the unopened cabinets, and offered to set up the return.

Response from RTA Wood Cabinets· Sep 10, 2026

We’re disappointed to see this review, as several of the statements do not match our records or communications. At the customer’s request, the order was delayed several weeks. We then confirmed in writing that the ship date would be July 15, and the order shipped on July 15 as scheduled. Tracking information and the carrier’s phone number were emailed on July 16. When the carrier called to schedule delivery for July 20, the customer requested a third-party delivery costing $996 to receive it sooner. We did not agree to that expense, as we do not guarantee delivery dates. There was no yelling on our end. We also were never contacted by the customer regarding missing items. When JSI later informed us that she had contacted them, we immediately reached out and offered to file the necessary claim on her behalf. She responded that she was working directly with JSI. We remain happy to assist with any legitimate missing or damaged items if she provides us with the details. We’re proud that hundreds of verified customer reviews consistently mention the service and support they’ve received from our team, and we’re disappointed that this customer does not feel she had the same experience.

Response from RTA Wood Cabinets· Apr 21, 2026

This isn’t an accurate representation of what happened. For anyone reading, please click through to his original review from April 7th for full context. This was an order for three cabinets, and based on the situation prior to shipment, management made a business decision that we stand by. Posting multiple negative reviews doesn’t change the facts or the level of service we provide. We’re proud to have helped thousands of customers complete their kitchens smoothly, and we remain focused on delivering high-quality cabinets and a reliable experience.

Response from RTA Wood Cabinets· Mar 20, 2026

Hi Walker, thank you for your feedback. We’re really glad to hear you’re happy with the cabinets. We do want to clarify that at the time of your order, we reached out to let you know a few items were out of stock and that it would take about 3 weeks to ship out, which you approved. The order did ship within that timeframe. We’re sorry for the additional week delay once it was with the freight carrier—that part is unfortunately outside of our control, but we understand how frustrating it can be. We appreciate your patience and your business, and we’re glad everything arrived safely in the end.

Response from RTA Wood Cabinets· Dec 16, 2025

Hi, Scott, all you ordered from us was a sample door on 9/16 and did not receive any cabinets from us, you are mixing us up with another company. Please check your order shipping confirmation email and if its from us it would have came from RTA Wood Cabinets, there are other companies that have similar sounding names.

Response from RTA Wood Cabinets· Mar 13, 2025

Thank you for taking the time to post a review, we have very clear assembly videos on each collections page which you should be able to view on a mobile device. The Upton collection comes standard with slab top drawers which we upgrade to all shaker drawers.

Response from RTA Wood Cabinets· Jan 24, 2024

Thank you Brian for taking the time to post a review. You placed two orders with us and had no issues. You reached out to us yesterday asking for replacement doors that your installer damaged, we did send it in to the manufacturer and we are waiting on a response from them to see if they have those size doors in their parts room. Customer service did try to reach you this morning and we will reach out to you as soon as we get an update from the manufacturer.

Response from RTA Wood Cabinets· Aug 30, 2023

Thank you for taking the time to post a review. There was unfortunately a lot of shipping damage to this order and we gave the customer an option to have it all picked up for a full refund or give a very large credit if they want to keep the cabinets, they chose to keep the cabinets and received a large credit. The shaker drawer fronts for the Luxor is an upgrade and always come as a separate item. We do have assembly videos online which are much better then the copy in the box.