Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
56 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The best Low Cost Kitchen Cabinets at 50% less than big box stores. Fast easy online design and ordering without leaving your house! Samples available & free shipping on select orders. Bathroom Cabinets, Laundry Room Cabinets, Bar Room Cabinets, Office...
RTA Direct (rtadirect.com) has 56 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
56 approved reviews, newest moderated first
Your company has done an excellent job. I received the sample cabinet piece promptly as promised. Thanks
By Jacquelyn A.
Response from RTA Direct· Aug 11, 2025
Thank you for your kind words! We’re glad to hear the sample cabinet arrived promptly and met your expectations. We appreciate your support!
Lisa has saved me a lot of money! Thanks!!’
By Chris S.
Response from RTA Direct· Aug 11, 2025
Thank you! We’re so glad Lisa could help you save money. We appreciate your support!
I have to say - buying something for $5000 without seeing it is very stressful. The ONLY thing we regret is not reading the description fully (it was all there in black and white)! Jared was extremely responsive to emails and very accommodating when I realized I had forgotten to order something or something came damaged (VERY minor). The cabinets are excellent quality, real wood, and not flimsy at all. They are very sturdy and look great in our new kitchen!
By Kristi S.
Response from RTA Direct· Aug 11, 2025
Thank you for your honest feedback! We understand buying such a big purchase sight unseen can be stressful, and we’re glad Jared was able to assist you quickly and accommodate your needs. It’s great to hear you’re happy with the quality and look of your cabinets. We appreciate your support and are here if you need anything else!
Good cabinets and easy to install.
By James E.
Response from RTA Direct· Aug 11, 2025
Thank you! We’re glad to hear you found the cabinets good quality and easy to install. We appreciate your feedback!
Both Jared and Lisa were very helpful and knowledgeable about kitchen design and installation. 5 stars for their professionalism and customer service. I’ve not received the RTA cabinets yet but from what I read, they are an excellent value. I’ll post back after delivery, assembly, fit and finish. Thank you Lisa and Jared for your patience and advice.
By Brad W.
Response from RTA Direct· Aug 11, 2025
Thank you for your kind words! We’re glad Jared and Lisa could provide helpful and professional support throughout your design process. We look forward to hearing your feedback after delivery and assembly. Please don’t hesitate to reach out if you need any assistance along the way!
I would have given four stars because of how quickly the order was filled and the cabinet quality. However, the communication was lacking as to when the shipment was to arrive. I was under the impression I would have been given a 24 hour notice when the cabinets would arrive. Did not hear anything until my neighbor called me to tell me the cabinets were sitting in the street next to the curb. Thankfully, no one bothered them and the weather was clear. Still need to open all the boxes, but they look to be in good shape. Everything that I ordered arrived.
By susan G.
Response from RTA Direct· Aug 11, 2025
Thank you for your honest feedback. We want to clarify that our third-party freight carriers are required to call and schedule delivery appointments in advance. We apologize that this didn’t happen in your case and are working to improve communication. Please reach out anytime if you need assistance—we’re here to help!
Outstanding quality of the cabinets. With Jared’s help over the phone, I received everything I needed. Great customer service as well!
By Lilly
Response from RTA Direct· Aug 11, 2025
Thank you so much for your kind words! We’re thrilled to hear that someone assisted you over the phone and that you’re happy with the cabinet quality and customer service. We appreciate your support!
I paid for my piece to be overnighted and it arrived two days later. This delayed the project and when I called and spoke to Jared he blamed me. Not sure how that works. I will use Kitchen Cabinet Kings from now on who offer way better service. I believe I deserve a refund for the shipping.
By C.G.
Response from RTA Direct· Jun 13, 2019
We are very sorry to hear about the inconvenience. All orders ship within 2-3 days of order placement. We have a rush option available that would have had the order shipped same day for an additional fee. This option was presented to the customer. Customer opted not to pay the rush fee.
