Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
713 reviews
R.S. HughesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a Global Distributor of Industrial Supplies, founded in North America in 1954. With 50+ warehouse sites in the United States and Mexico and a vast team of product knowledge experts, we treat your business like our own. Our ability to maintain an extensive array of products produced by ISO 9001:2008 registered companies in combination with our purchasing and warehousing power allows us to ensure that we are able to stock what you need so you don't have to. Whether you’re an aerospace firm looking for cost savings, a transportation manufacturer searching for greater productivity, a medical industry representative searching for better quality products, or a general and electronic manufacturer studying new processes, we can help!
R.S. Hughes (rshughes.com) has 713 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 78 reviews with 4 stars · Clear filters
We frequently get the wrong product delivered and struggle to get ETA's on our orders. They always quickly fix any incorrect deliveries, but it is still a hassle.
By Joe S.
Response from R.S. Hughes· Oct 20, 2020
Hey Joe, thanks for that feedback. This is the type of thing that we take seriously and want to remedy so that your order comes through correctly the first time. We'll take a look at your local branch and see what we can do to clean things up.
My customer service person has worked really hard to get us our regular order during a time of limited supply. - I appreciate the effort to ship us partial shipments.
By Shared Hospital P.
Response from R.S. Hughes· Oct 20, 2020
Thank you for reviewing us, and providing detailed feedback on what is going right at R.S. Hughes.
Salesman is great and always helpful.
By Jessi D.
Response from R.S. Hughes· Oct 20, 2020
Jessi, Glad that our team is great and helpful! Always feel free to reach out to us for any assistance!
Very Quick delivery!
By Arthur J.
Response from R.S. Hughes· Sep 11, 2020
Arthur, Thank you for your feedback on our quick delivery. We look forward to assisting you in the future!
Brought value to our company, very good savings with a good product. Always looking for ways to bring more to the table. Availability when needed and timely responses.
By Mark R.
Response from R.S. Hughes· Feb 18, 2020
Thank you, Mark! Your feedback really means a lot to us! We are glad our value is reflected in our customer service!
First I would like to say that the people I work with at R.S.Hughes are good people. I have no complaints. The only thing that bothers me is that at least 75% of the time I order I never receive everything I order. Always seems like I get a partial order most of the time. We do receive everything and since shipping is free ( Always order over $100) it's not a bad problem. Just don't know why it takes a couple extra days to get our orders. Product is great, not great that the prices went up but we do understand. Would have been 5 stars if the deliveries would all come at once.
By Bob
Response from R.S. Hughes· Feb 12, 2020
Thank you, Bob, for your candid review. I would like to say we appreciate you as our customer and we are sorry that this bothers you. We have well over 250,000 different products that we offer and 50 different warehouses across the USA and Mexico. We distribute stock across the different warehouses and what you are experiencing, we ship them all from there respected warehouses, when you order. Normally, for better customer experience, we try to keep your orders coming from your closest branch. When your local branch doesn’t have your full order, we source the missing products from the next closest available branch. Instead of holding your whole order for one branch to ship to your local branch and then sending your whole order at once (days later), we ship directly from all branches that have the stock, directly to you. We do understand this can be a bother, but we would rather get you every part you ordered, as fast as we can, instead of making you wait for all of it at once. If you preferred to receive all of your shipment at once, that might be something your local branch could assist you with.
RS HUGHES has been great to work with. Sohum is very informative in helping maintain competitive pricing & the team always provides updates against back ordered materials previously ordered.
By KENDALL J.
Response from R.S. Hughes· Feb 11, 2020
That is excellent to hear Kendall, thank you. We will make sure to pass your feedback on Sohum along.
Most everyone I talk to is polite and helpful. the website is easy to use too.
By Barbizon
Response from R.S. Hughes· Feb 10, 2020
That's excellent Barbizon, thank you. We're always excited to hear that our customers find our website user friendly!
