Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
713 reviews
R.S. HughesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a Global Distributor of Industrial Supplies, founded in North America in 1954. With 50+ warehouse sites in the United States and Mexico and a vast team of product knowledge experts, we treat your business like our own. Our ability to maintain an extensive array of products produced by ISO 9001:2008 registered companies in combination with our purchasing and warehousing power allows us to ensure that we are able to stock what you need so you don't have to. Whether you’re an aerospace firm looking for cost savings, a transportation manufacturer searching for greater productivity, a medical industry representative searching for better quality products, or a general and electronic manufacturer studying new processes, we can help!
R.S. Hughes (rshughes.com) has 713 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 78 reviews with 4 stars · Clear filters
Very helpful professional staff at the local office that we frequent.
By Michael L.
Response from R.S. Hughes· Oct 20, 2020
Michael, We are glad to hear you are being taken care of, by your local R.S. Hughes Branch!
The only disappoint that we have is the lag in delivery or availability of products that we purchase. I am sure this is due to the pandemic so I am sure that you do not have much control.
By Cindy M.
Response from R.S. Hughes· Oct 20, 2020
You're right Cindy, we have been affected by the pandemic, but it means a lot to us to have customers sticking with us and willing to be flexible when issues arise. Thanks for the review!
Very easy to order what I want and it has always shown up as promised.
By Lo___ D.
Response from R.S. Hughes· Oct 20, 2020
Excellent. Thanks for taking the time to leave us a review.
I would give Greg Osborn five stars as he really cares about getting us the right product at the right price. He is also very quick top respond to any new requests or questions that we have. Anymore, he is the only person I deal with at R.S.Hughes.
By Patrick K.
Response from R.S. Hughes· Oct 20, 2020
We think Greg deserves all the stars he gets. We appreciate you purchasing with us, and taking time to review us. We'll make sure to pass your positive feedback on to Greg.
Great people! Always willing to help get what we need.
By Sherry G.
Response from R.S. Hughes· Oct 20, 2020
Thanks for the positive feedback Sherry!
No follow up on my purchase
By Jeff N.
Response from R.S. Hughes· Oct 20, 2020
Jeff, this is really great feedback. We are in the process of implementing a purchase satisfaction followup program. We hope that it's implementation helps close the gap between your expectations and our service. Thanks for the review!
Orders are received in timely manner, team gives updates and quick to assist with any issues or offer alternatives.
By Monica W.
Response from R.S. Hughes· Oct 20, 2020
Thanks Monica, we appreciate you buying with us and taking time to review us.
Good pricing on pads and free shipping at $99 is a selling point for me.
By Richard M.
Response from R.S. Hughes· Oct 20, 2020
Thanks for the feedback Richard, it's helpful for us to hear what keeps our customers coming back.
