Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
713 reviews
R.S. HughesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a Global Distributor of Industrial Supplies, founded in North America in 1954. With 50+ warehouse sites in the United States and Mexico and a vast team of product knowledge experts, we treat your business like our own. Our ability to maintain an extensive array of products produced by ISO 9001:2008 registered companies in combination with our purchasing and warehousing power allows us to ensure that we are able to stock what you need so you don't have to. Whether you’re an aerospace firm looking for cost savings, a transportation manufacturer searching for greater productivity, a medical industry representative searching for better quality products, or a general and electronic manufacturer studying new processes, we can help!
R.S. Hughes (rshughes.com) has 713 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 517 reviews with 5 stars · Clear filters
Good communication of product on hand vs what was needed given our timeline and requirements. Suitable substitutions were made to fulfill our timeline.
By John
Response from R.S. Hughes· Jan 5, 2024
Hello John, Thank you for sharing your positive experience with R.S. Hughes! We are glad to hear received the level of expertise you needed. R.S. Hughes Solutions Team
Both employees that I delt with at the Pelham, AL location were very helpful and able to have the product that we were looking for delivered under a tight deadline. Very impressed!
By Ben
Response from R.S. Hughes· Jan 4, 2024
Hello Ben, Thank you for sharing the positive experience you had with your local R.S. Hughes Pelham, AL location! We are glad to hear the items you needed were delivered on time. R.S. Hughes Customer Solutions Team
Received the mat'l in a timely fashion but never received the documentation that was required with shipment. Have sent multiple emails requesting and have received absolutely NO response. Frankly, 3 stars may be a little too high at this juncture. UPDATE - 01/18/2024: After RSH rcv'd my review they jumped all over it and had this situation resolved immediately. Certainly appreciate their working to make this right. For that I give them the thumbs up!
By Warren
Response from R.S. Hughes· Jan 4, 2024
Hello Warren, We are sorry to hear you haven't received the documentation you requested. We have looked into both of your orders and have reached out to your local branch for a status update on this request. We will update you as soon as possible. R.S. Hughes Customer Solutions Team Update: Warren, Your local R.S. Hughes operations manager has advised you were sent all necessary documentation you requested yesterday. We apologize this took longer than expected. Please reach out if you need additional assistance.
Online ordering was easy; the merchandise was delivered within the promised time window.
By Toai
Response from R.S. Hughes· Jan 3, 2024
Hello! We are glad to hear the ordering process was easy. Thank you for the feedback! R.S. Hughes Customer Solutions Team
Easy to order online and prompt shipping.
By Renita
Response from R.S. Hughes· Jan 3, 2024
Hello Renita, We are happy to hear it was easy for you to order online and that you experienced prompt shipping. We look forward to working with you again. Thank you! R.S. Hughes Customer Solutions Team
Quality product delivered as promised.
By David
Response from R.S. Hughes· Jan 3, 2024
Hello David, Thank you for leaving us a review! We are happy your order was fulfilled as expected. If you ever have any questions or concerns please feel free to reach out. R.S. Hughes Customer Solutions Team
User friendly, timely response, reliable
By Katie S.
Response from R.S. Hughes· Jan 3, 2024
Hello Katie, Thank you for sharing your online experience with R.S. Hughes! We appreciate the review and look forward to serving you again. R.S. Hughes Customer Solutions Team
The selection was really easy and for the items that were not available I had quick and friendly advice to satisfy my needs. They also have a wide variety of products
By ISABEL
Response from R.S. Hughes· Dec 27, 2023
Hello Isabel, Thank you for the feedback! We are glad to hear you received the expertise you needed. We hope to serve you again. R.S. Hughes Customer Solutions Team
