Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
713 reviews
R.S. HughesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a Global Distributor of Industrial Supplies, founded in North America in 1954. With 50+ warehouse sites in the United States and Mexico and a vast team of product knowledge experts, we treat your business like our own. Our ability to maintain an extensive array of products produced by ISO 9001:2008 registered companies in combination with our purchasing and warehousing power allows us to ensure that we are able to stock what you need so you don't have to. Whether you’re an aerospace firm looking for cost savings, a transportation manufacturer searching for greater productivity, a medical industry representative searching for better quality products, or a general and electronic manufacturer studying new processes, we can help!
R.S. Hughes (rshughes.com) has 713 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 517 reviews with 5 stars · Clear filters
Product was delayed, excellent communication from customer service
By Timothy
Response from R.S. Hughes· Jan 25, 2024
Hello Timothy, We are glad to hear you received excellent communication! We value your business. R.S. Hughes Customer Solutions Team
Mark is simply amazing. I received a courtesy call after placing my order. A live person doing long distance business relations the old fashioned way, that's a star in my book! In a world of internet shopping and staring at these little flat brains we call phones for email confirmations and what not; it was nice to actually use my phone as a phone. The minor issue with my order is too miniscule to mention and Mark resolved it quickly when I called him back with the correction needed. I've already told a few friends about this experience and we'll be using R.S. Hughes for our epoxy adhesives. The quality of product is important when working with composites and we aren't disappointed yet. Just placed another order this morning.
By Delane
Response from R.S. Hughes· Jan 25, 2024
Hello Delane, Thank you for sharing your experience with R.S. Hughes! We value your feedback and we are happy to hear Mark provided great customer service! We looked forward to doing business with you again. R.S. Hughes Customer Solutions Team
Ordered incorrect item and going back and forth with email communication, then Conner, the Operations Manager called me and worked with me. He was extremely patient and helpful. Great Customer Service from Conner! Thanks again!
By Jane
Response from R.S. Hughes· Jan 22, 2024
Hello Jane, We are so happy to hear Conner was able to assist you! Thank you for sharing your purchase experience. We look forward to doing business with you again! R.S. Hughes Customer Solutions Team
From the moment I placed my order online, I felt that this was going to be a nice experience. There was a delay on my order but when you call in for customer support, you receive high quality service, making the delay not an issue.
By Gladys M.
Response from R.S. Hughes· Jan 22, 2024
Hello Gladys, Thank you for sharing your purchase experience with us! We look forward to serving you again with the same high quality customer service. R.S. Hughes Customer Solutions Team
Got what I needed.
By CJ
Response from R.S. Hughes· Jan 22, 2024
Hello CJ, Thanks for the 5 Star rating! R.S. Hughes Customer Solutions Team
Ordering is easy, I received detailed shipping information right away. (Order shipping in 2 shipments). Customer service is great.
By SUE
Response from R.S. Hughes· Jan 22, 2024
Hello Sue, Thank you for the feedback! It is nice to know your local branch provided great customer service. R.S. Hughes Customer Solutions Team
Easy to order and I received my order fast. I was also informed that part of my order was coming from another warehouse and I still received that in a timely matter.
By Kathy
Response from R.S. Hughes· Jan 22, 2024
Hello Kathy, It is nice to hear you enjoyed your last purchase experience with R.S. Hughes! We are happy your items were delivered in a timely manner. Thank you for the feedback! R.S. Hughes Customer Solutions Team
Extremely helpful and easy to work with.
By Joe
Response from R.S. Hughes· Jan 22, 2024
Hello Joe, Thank you for the positive review! We are happy to hear you received great customer service. R.S. Hughes Customer Solutions Team
