RS ChronoReviews of rschrono.com

Response from RS Chrono· Jan 27, 2025

Hi Aidan, Thank you for taking the time to share your feedback and for your kind comments about our designs. We’re truly concerned to hear that you’ve noticed rust behind your watch, as this is something we’ve never experienced or encountered before. Our timepieces are crafted with high-quality materials, including stainless steel, to ensure durability and longevity. Could you please reach out to our support team at [email protected] with images of the issue? We’d love the opportunity to look into this for you and resolve it as quickly as possible. Best regards, Amy RS Chrono

Response from RS Chrono· Jan 7, 2025

Hi Melanie, We’re sorry to hear that you’d like to return your product. We’ve responded to your email with detailed returns instructions, so it may be worth checking your junk or spam folder in case it was filtered there. We take customer service very seriously and ensure every query is addressed. If there’s anything further we can do to assist, please don’t hesitate to reach out. Amy

Response from RS Chrono· Jan 7, 2025

Hi Manjunath, Thank you for being such a loyal customer and for sharing your feedback. We’re very sorry to hear about the difficulties you’ve faced with your return—this is not the experience we want any of our customers to have, especially someone who has supported us by making multiple purchases. As we’ve discussed over email, our returns address has not changed for many years, and it’s very strange that DHL is unable to locate it. After checking with our logistics team, we can also confirm that no contact efforts have been made from DHL to resolve this issue, which is frustrating for us as much as it must be for you. To make things right, we’ve already processed a refund for the returned items even though they haven’t reached us. If there was anything more we could do on our end to claim the unfulfilled returns postage with DHL, we absolutely would, but as the customer who purchased the postage, it will require your details to file a claim with them. We strongly recommend following up with DHL to address this, and we’re happy to provide any additional documentation or support you may need to get this money reimbursed to you. Once again, we sincerely apologise for this situation. Best regards, Amy

Response from RS Chrono· Jan 27, 2025

Hi Jaitsree, Thank you for your honest feedback and for taking the time to update your review. We sincerely apologise for the inconvenience you experienced while trying to cancel your order initially. The period just after Black Friday and leading up to Christmas is always incredibly busy for us, as our products make popular gifts for car enthusiasts around the world. That being said, we fully understand your frustration and acknowledge that we could have handled your initial communications more promptly. As a global online business, we occasionally encounter challenges, but we remain fully committed to resolving all issues and providing the best possible service to our customers. While some obstacles may arise during such high-demand periods, we always reach out to customers who haven’t had a completely positive experience in the hopes of turning it around. In your case, while we regret the delay in cancelling your order initially, we did work to resolve this and provided an update via email to apologise. We are always learning and improving, and your feedback is invaluable in helping us refine our processes. We appreciate your recognition of the quality of our watches, and we’re genuinely sorry that this situation left you hesitant to order from us again. If you ever decide to give us another chance, we’d be more than happy to provide a smoother experience in the future. Best regards, Amy RS Chrono Team