The quality of these pools seems to be…
The quality of these pools seems to be good, but everything else from the customer service to the actual instructions is horrible. The instructions literally tell you NOTHING. We also were not sent enough of several parts and a few parts we can’t even figure out where to put. We had an issue with a part being broken by the shipper AS well as a part on the bottom of a pallet that was clearly damaged before it was loaded up and customer service will do nothing. You can re-buy the part but that’s their only option. Also we told our shipper multiple times we wouldn’t sign off on the damaged order- which also arrived 3 days late, but the person there to unload were pressured to sign it and told “it’s supposed to look like that.” Just an all around crappy experience with a company that just wants your money and doesn’t care about anything else. I wish I had looked at previous reviews and not purchased from them.
By Josie K.