Royal Swimming PoolsReviews of royalswimmingpools.com

The quality of these pools seems to be good, but everything else from the customer service to the actual instructions is horrible. The instructions literally tell you NOTHING. We also were not sent enough of several parts and a few parts we can’t even figure out where to put. We had an issue with a part being broken by the shipper AS well as a part on the bottom of a pallet that was clearly damaged before it was loaded up and customer service will do nothing. You can re-buy the part but that’s their only option. Also we told our shipper multiple times we wouldn’t sign off on the damaged order- which also arrived 3 days late, but the person there to unload were pressured to sign it and told “it’s supposed to look like that.” Just an all around crappy experience with a company that just wants your money and doesn’t care about anything else. I wish I had looked at previous reviews and not purchased from them.

I placed an order over the phone with Royal Swimming Pools and clearly provided the correct part numbers. Unfortunately, they sent me the wrong drain. When I contacted them about the issue, they initially wanted to charge me both a restocking fee and return shipping—even though the error wasn’t mine. After some back and forth, they agreed to waive the restocking fee, but still insisted I pay for return shipping. The shipping cost is nearly half of what I originally paid, which just doesn’t seem fair considering it was their mistake. I expected better customer service and accountability. Mistakes happen, but customers shouldn’t be the ones footing the bill for it.

They are deceptive in providing what they call an "engineering package" of documents and do not make it clear the documents are just CAD drawings of how to dig a hole. You still need to have real drawings done by an engineer that cost hundreds more. They do provide a form for a company that charges hundreds of dollars to do a plan for a HOLE IN THE GROUND!

Horrible experience — do NOT trust this company. I ordered pool steps from Royal Swimming Pools that arrived damaged, and despite following the delivery instructions exactly—including calling their representative immediately upon delivery to report the damage—they have outright refused to make it right. Their excuse? A technicality buried in the fine print that damage must be written on the delivery ticket, even though I notified them verbally, as instructed. I even spoke directly with their rep Jake at the time of delivery. But now, they’re hiding behind loopholes to dodge accountability and are demanding that I go through a freight claim process instead of simply replacing the broken item they delivered. To make matters worse, I received an email from the company president himself, who also refused to help me and reiterated the same dismissive policy. So not only is the customer service team unhelpful—the refusal to do the right thing goes all the way to the top. They offered a "discounted" replacement as if that's a favor, when I’ve already paid for an unusable product. I relied on their glowing reviews and reputation, and I deeply regret doing so. This company does not stand by their customers or their products. I will be seeking legal counsel and will make it a personal mission to warn others. Avoid Royal Swimming Pools at all costs.

Hey Marc, u gotta pay the workers.

When you purchase a product you should expect to get all necessary information and supplies to build a pool. What they dont tell you is they send you to Schafer Engineering Associates to purchase the building plans that every county in Florida needs. These plans are several hundred dollars and absolutely necessary to build any pool in Florida. Buyer beware, this company is very shady and will not help in any manner to resolve any issues.

They made my transaction smooth from start to finish. They found a mismatch on my measurements and walked me through it. They were great!

I get it . We are all broke so we are trying to save money where we can. But we must realize as I just did... If we scrape the lowest prices on the internet oftentimes we will get service that is also the lowest on the internet. My experience was horrible with Royal Swimming Pool