Royal Neighbors of AmericaReviews of royalneighbors.org

The most rude people I have ever tried to call and have a discussion with. Good luck collecting as they are so hateful and rude you cant get a word in on the phone. Absolutely horrible customer service

My father had a small 5K life insurance policy with Royal Neighbors of America, and passed away 32 day before the 2 yr rider ( which he was never told about or was disclosed to him by the agent ) and now it's a cat and mouse game. RNofA states "We want you to sign this doc. so we can get the medical records to investigate it before we pay out the claim." We sign a notarized letter and send it. Now, Exam One ( RNofA 3rd party medical investigator ) wants the same thing. What floors me is (1) He was honest on the application form ; My father was an honorable and honest man. (2) The man died 32 days before his 2 yrs rider was up, so there has to be an investigation to check for fraud ??? (3) What ever happened to full disclosure on the part of the insurance agent on the 2 yr ride ??? Was never stated or explained. If this were a case of where there was a policy bought one day and he died the very next day , I might could see this ; This policy was 32 days away from being fine according to RNofA ... Was a simple 5K policy. It makes ZERO SENSE to me that a company would spend more for a 3rd party investigation than it would be to just pay out the policy and move on to the next fire so to speak. My mother and I had to borrow the money for my father's funeral. The worst phrase you could ever hear a funeral home say after you presented a policy to pay for final expenses is " Sir / Ma'am, We have some bad news, the life insurance company will not be honoring the policy until they have further investigated the death of your loved one." How many other people has this company and their agents sold these policies to and these poor folks make sure the premium is payed every month before they pay any other bills and then when the time comes you only find out that in fact they're not going to honor their end when it matters most ?!?! Tomorrow my father will have been dead for 60 days and We are still no closer to getting the funds to that we can pay off his funeral and close out everything.

At noon PST, I called RN. I decided to wait on hold to speak with someone in person. I was #42 in the queue. 3 hrs and 16 mins later when my place in the queue reached #7, they shut the phones down for the night. I was so angry I was almost in tears. I have a migraine after waiting that long and so I calculated how many times I heard their two messages that were seconds apart over the 3 hrs and 16 mins = 871 times i listened to their messages. Now, I have to call again at o'dark 30 to do it all over again. This is egregious customer service!

Zero rating!! They took money from my account for a policy I never got and then told me I had to wait 21 days for a refund. I spent over 2 hours on hold only to speak with some representative named Ashley in the billing department that was extremely rude. When I sent an email, I never got a response. Worst company I have ever dealt with. TERRIBLE

Has a nasty habit of continuing to take money out of your account months after you have canceled the account. When you tell them to remove your payment information, they claim they don't have it, and despite your bank showing they charged you, you weren't charged. I literally have to file a formal complaint with your state and cancel your bank account to keep them from charging you. They also have the worst customer service operators outside of Bangalore. They will tell you you aren't really seeing the charge you are looking at with your own two eyes, and then expect you to be satisfied with their 'assurance' that you will not be charged again. Of course, there is absolutely zero reproductions if her assurance is false, so it means absolutely nothing. This company hides behind unprovable claims of charity and protection of women, but it is literally the most cynical marketing ploy I have ever come across. Dealing with this company makes you want to take a shower after.

HIRE MORE PEOPLE TO TAKE CUSTOMER AND AGENT CALLS!!!! Non responsive customer support. Can't get through after hours of holding. Was forced to leave a message after over 2hours waiting. No one has responded for over a week. I've tried to get help an hour at a time all week and can't get through. Hard to stand up for this with clients.

I couldn’t tell you if Royal. Neighbors is a decent company or not. I can’t get through to talk to anyone. Yesterday, I called 2 hours before closing and ended up having to leave a voicemail because they closed before they got to my call. This morning I called first thing just to get a message that said every one is unavailable due to a”company wide meeting”. I was finally able to get in the holding queue at 9am. It’s now 2:22 pm I and have been listening to their discount jazz hold music for almost 5 and a half hours. I’ve been #1 in the queue for over 2 hours. Apparently I got in just behind the most talkative person on Earth. This is no way to treat people, particularly when you consider why people are calling a life insurance claims line. Disgraceful.

I’ve been on hold with Royal neighbors twice now for over 50 minutes. Their customer service and claims department is terrible. It’s unacceptable to have a company where people rely on getting their money and not be able to get through.