Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
35,369 reviews
Rover.com | Pet SittingSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.
Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 841 reviews with 3 stars · Clear filters
Sitter not adequately evaluated
By Tom
Response from Rover.com | Pet Sitting· Oct 12, 2021
We would love to hear more about your experience and feedback so that we can most appropriately follow up or answer any questions you might have. If you'd like to share more details, we're available 24/7 at 888-453-7889
Why is a service fee? Isn't the cost of the sitter enough? I have to provide my own food and transportation to the and from the sitter. The extra fees are crazy and not needed.
By Garilyn F.
Response from Rover.com | Pet Sitting· Oct 9, 2021
Thank you for taking the time to provide us with your review. We're here to provide ongoing support and ensure safety on our platform. These fees help us do that, along with facilitating Rover’s customer support, 24/7 trust and safety coverage, and important site maintenance and product improvements. They also help cover benefits for users, including the costs of processing payments. We appreciate your feedback and hear your concerns. If there is anything we can help clarify for you, don’t hesitate to reach out. Rover Support is available 24/7 at 888-453-7889.
Utilisation facile, choix petsitter mais la double taxes maître et petsitter c’est exagéré et élevé
By Ruy
Response from Rover.com | Pet Sitting· Oct 11, 2021
Bonjour Ruy, merci pour votre commentaire. Les frais de service Rover nous permettent d'offrir aux propriétaires d'animaux ainsi qu'aux dog sitters des garanties comme l'assistance de notre service client, une équipe d'experts dédiée à la Confiance et Sécurité, la Garantie Rover, la protection de vos réservations en cas d'annulation du dog sitter ainsi qu'une plateforme innovante qui permet de réserver et de gérer des gardes d'animaux. J'espère que cette information vous aide à mieux comprendre le fonctionnement de notre service. Veuillez nous contacter pour toute question en écrivant à [email protected], via notre tchat ou bien par téléphone au 08 05 11 87 47. Cordialement, Michael
Would appreciated a FAQ and user manual to perform both simple and more complex activities.
By Bernard B.
Ashley was arrived late twice .she used all dog treats. she must flushed pp in toilet because it overflowed. i left bags to dispose of waste in pantry. dogs were good.meds was given to boxer.overall good dog dropin.I thought it wass 30 minutes each dog. next time I'll ask about that.. Ashley will be used again. thx
By customer
I was not pleased that the sitter requested an additional days pay for the day I picked my dog up. I dropped off at 10 am on a Sunday and picked up at 8pm the following Sunday. She quoted me on that last day anything over 4 hours was a 1/2 day change anything over 8 was a full day. Customer service rep backed her up but could NOT point me to a written policy or any supporting documentation on the rover app.
By Not so T.
Your search filters are meaningless; you include sitters that should be filtered out. The fact that you open a new tab for everything is also very annoying.
By customer
Rover runs a terrific service with so many options and so many potential sitters to choose from, even as close as a few blocks away, if you are lucky. From top to bottom, they take care of everything and if you have questions, they have answers. However, I **highly** recommend that you do your due diligence on finding a sitter by meeting with more than just one and thinking they will be great. I should have followed that advice for myself because although the person I chose *seemed great*, I don't think he heard a word I said during 2 walk-thrus with our three senior dogs! I won't name names and I won't go into particulars but, when we got home, I was stunned at how much the person nodded "Yes" to but apparently wasn't listening at all. I was simply appalled! Outside of that, Rover is a great service!! And I will use them again in the future....I'll just be a lot more discerning in my choice of sitter.
By Sam B.
Response from Rover.com | Pet Sitting· Sep 29, 2021
We’re sorry to hear this was your experience. Feedback from owners like you is an important part of maintaining a quality experience and we really appreciate you taking the time to share this information with us. We do take incidents like this very seriously and would appreciate the opportunity to look into this further. As a neutral third party, we are here for sitters and owners alike. If you have any further feedback or need further assistance, please reach out to our 24/7 Customer Support team by phone 888-453-7889.
