Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
35,369 reviews
Rover.com | Pet SittingSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.
Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 841 reviews with 3 stars · Clear filters
Loved my pet sitter. Way too many needless text messages from the site.
By customer
Response from Rover.com | Pet Sitting· Feb 12, 2022
Hi, Thank you for your feedback. If you ever need to make changes to the amount of content we're sending to you, you can adjust notifications from the Rover account settings.
Before booking who actually pet sat my cats, I booked another person, mind you well ahead of time, she tried getting me to cancel the booking by throwing a bunch of changes at me. When I didn't she cancelled the booking 2 weeks before I was leaving for vacation with the excuse of health reasons. Complete bs. I tried searching for customer service phone numbers for rover and make a complaint but got nowhere. I think the concept of rover.com is great but it lacks support for the people who get screwed by sitters that do what the other sitter did to me and for that reason I will look elsewhere next time I need a sitter before going to rover.com
By ct
Response from Rover.com | Pet Sitting· Feb 8, 2022
Hello, we greatly appreciate you taking the time to share your experience as we want to ensure our 24/7 Support Team is available to all those utilizing our services or needing assistance. We're happy to hear you found a great fit for your needs, despite the circumstances of your original cancellation, and would love the opportunity to answer any questions you might have. We're available at 888-453-7889 if you'd like to share any additional details or speak to our team directly.
I'm really not great with technology. I find the rover app to be hard for me.
By customer
Response from Rover.com | Pet Sitting· Feb 6, 2022
Our team received your feedback and we’re sorry about any difficulties. Feedback from users like you is an important part of maintaining a quality experience and we appreciate you taking the time to share this insight. Next time you’re looking for assistance, feel free to give our Rover Support team a call at 888-453-7889 and we’d be happy to help.
Il a fallu un clash avec Rover pour qu'ils me donnent un numéro de téléphone. Pourtant cela aurait évité bien des problèmes. J'estimais avoir payé beaucoup trop tôt, ils m'ont remboursée donc pour moi l'affaire est close.
By Mona
Response from Rover.com | Pet Sitting· Feb 9, 2022
Merci pour votre retour, Mona. Sur Rover, votre carte est débitée au moment de la réservation. Nous vous avons envoyé un e-mail plus détaillé dans l’espoir de résoudre votre problème. N'hésitez pas à nous contacter par e-mail ([email protected]), téléphone +33 805 11 87 47 ou chat dans notre Centre d'Aide. Cordialement, Andrea
This is a wonderful platform to find pet care, and I think the website looks great. Functionality-wise though, it's not always easy or intuitive to use. It took me a long time to find how to tip a person, and I still don't understand if I can tip them without having to leave a review everytime. You also can't even modify a booking on the website, it told me to do it through the app. And, for my case, needing to temporarily pause a weekly service, I couldn't do it myself. I had to ask the dog walker to do it. It would be nice to have greater control and flexibility in modifying my own bookings.
By Liz
Response from Rover.com | Pet Sitting· Jan 31, 2022
We appreciate your feedback and are always looking for ways to improve the experience of our customers and pet owners seeking quality pet care. We will be sure to surface this information to the appropriate teams and remain available in the meantime to assist with any questions you may have. We're available 24/7 at 888-453-7889
It is Ok, but River clearly is more to serve pet sitters instead of pet owners. If a pet sitter does a bad job, a bad review is not good enough. Rover needs to vet their providers and they clearly do not do that. Also, contacting Rover management to complain about a provider is impossible.
By customer
Response from Rover.com | Pet Sitting· Jan 28, 2022
Hello, thank you for your feedback. Rover background checks each service provider and looks into each complaint and incident individually. Should you feel like giving us another chance to discuss any issues you may have had, please call us at 1-888-453-7889.
Nice to have a place where you can choose sitters. But they are expensive! They take too much from the sitters, who are so dedicated! Love my sitter. Meh on Rover.
By customer
Response from Rover.com | Pet Sitting· Jan 22, 2022
We're so glad you've found a great sitter! Rover's fees go towards supporting your sitter in keeping your pet safe while in their care. Fees go towards 24/7 support, a veterinary line to ensure sitter's are supported, and the Rover Guarantee. If you have any questions, please feel free to give our Rover Support team a call at 888-453-7889 and we’d be happy to help.
we have had difficulties communicating with dog sitters and we are not sure how they are vetted. while perfectly nice people, I believe this is the way they earn a living and so take on too many dogs. because of the policy of not giving out phone numbers, on sitter was late and difficult to reach as my Rover number didn't work. I was initially quite enthused. Not so sure now. the prices tend to be okay although you guys institute some difficult policies....
By suzanne
Response from Rover.com | Pet Sitting· Jan 22, 2022
Our team received your feedback and we’re sorry about any difficulties. Feedback from users like you is an important part of maintaining a quality experience and we appreciate you taking the time to share this insight. Service providers on Rover undergo a background check. While we offer an alternative phone number, it is okay to exchange phone numbers if you have difficulty. Next time you’re looking for assistance, feel free to give our Rover Support team a call at 888-453-7889 and we’d be happy to help.
