Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
35,369 reviews
Rover.com | Pet SittingSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.
Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 1,912 reviews with 4 stars · Clear filters
I appreciate Rover. It provides good communication. The only thing preventing me from giving it a 5 star is that it over communicates........too many e mails and notices. Other than that it is thorough, direct, and clear. Thank you
By David
This service is so important. It would be 5 stars but as a newcomer I found it tricky to navigate
By Erin D.
The App is super easy to use and I was able to find a puppy sitter at the last minute last Saturday who provided updates and sent pictures. I was so nervous leaving my puppy alone for the first time, but it worked out so well.
By customer
Overall good, seem to get vetted people. One thing is the interface is not user friendly. You can figure it out but it takes a fair amount of time to find a lot of the features. Also markup is unclear (if you are sitter, etc you provide a price apparently but that's not the price Rover shows to clients and the sitter doesn't know the price the client is seeing.) And then tipping is odd as well. Should be transparent without tips.
By Helena
Response from Rover.com | Pet Sitting· Jan 15, 2025
Hello Helena, thank you for taking the time to provide us with your feedback regarding our app. We’re constantly looking for ways to make Rover better than ever and always appreciate hearing from community members like you. I’ve passed along your feedback to our product team. If you’re ever looking for assistance, feel free to call our Rover Support team at 888-453-7889 and we’d be happy to help. -Lexie
I love the fact that it is a clearinghouse that I can trust for pet care. My favorite part is the Rover Card that I get after each dog walk. The only problem that I wish would be fixed is the fact that much of the "availability" information is incorrect. I have contacted dog walkers who have long since moved out of town, but are still shown as available, and I have very frequently contacted individuals whose availability on certain days was incorrect.
By Debra
Rover seems to have a lot of caring people to care for my little guy. After our last trip it looked like we had found a perfect match. I gave them a 5 star review and a 20% tip. After submitting the review I was able to see their review. They complained about my puppy. They did not say a word during his stay or when I picked him up. I will continue to use Rover, but I felt blindsided and will not write future reviews. Thank you
By SH
Experience was great, but price is too high when I'm on social security.
By Everdina
Rover was easy to search and find available housesitters and made interaction, safety, and payment very easy. I feel it was somewhat misleading in how it reported pricing structure as most sitters rates were per cat (per dog would be understandable) and there was a hidden holiday upcharge in the fee structure as well.
By Mimi
Response from Rover.com | Pet Sitting· Jan 9, 2025
We apologize for the inconvenience you've experienced with the payment process. We are constantly working to improve our services and will take your feedback into consideration to enhance the experience for our users. -Olivia
