Rover.com | Pet SittingReviews of rover.com

Rover has ruined the Cat in a Flat experience for both the cat sitter and the person looking to book. The site is hard to navigate. I as a cat sitter am now unable to contact a potential client as they hadn't booked prior to the merger going live. There were no issues with contacting prospective clients after they had made an inquiry as to your availability prior to this.

I’ve been using Cat in a Flat for around 5 years as a part-time side hustle, and until recently, it was an excellent platform. It was intuitive, easy to navigate, and made communication with owners simple. Over the years I built up a strong base of repeat clients, and the whole experience felt well-designed specifically for cat sitting. Unfortunately, that’s all been undone since the merger with Rover. Rather than improving the platform, it feels like Cat in a Flat has been completely absorbed and replaced. The features and simplicity that made it so effective have been lost, and what’s replaced it is a confusing, poorly adapted system that doesn’t suit cat sitters or owners. The transition itself was incredibly abrupt. Despite Rover owning Cat in a Flat for some time, there was no gradual rollout or proper support. Everything seemed to change overnight, leaving both sitters and clients struggling to adjust to a platform that feels ill-suited to their needs. What’s particularly frustrating is how existing sitters have been treated. Many of us came across with years of experience, excellent reviews, and loyal repeat customers, yet that history appears to have been disregarded. Rover’s “Star Sitter” system seems to favour those already established on their platform, putting experienced Cat in a Flat sitters at a disadvantage. It’s also clear that Rover is primarily designed for dog services. Cat care has very different requirements, and the platform simply doesn’t accommodate them well. On top of that, the pricing structure is far less appealing compared to the straightforward fees Cat in a Flat used to offer. Overall, what was once a fantastic, niche service has become a frustrating and time-consuming experience. I’d recommend looking for independent cat sitters instead, as this platform no longer delivers what it once did.

The seaters they advertise the molesting dogs As per your reply I did get in touch with river it is in your records but clearly you did nothing . Your answer was you can’t do anything on top you still advertise this person. So please spear you fake reply

Response to Brittney - I'm not surprised you are getting a lot of calls. Can you provide a number I can called from the UK? *** update - they are ignoring my emails now so I am being forced to take legal action, do not sit with this company if you want to get paid *** This company is driving me mad. I had started a week long 2x a day sit when it was still Cat in the flat, I was emailed to say I would be paid in 5 days, it didn't arrive. I contacted Rover whos customer service may as well be AI as they just parrot their usual payment method (2 days after the booking end - including weekends.) It's not been three days, nothing is showing in past/present/previous sits. I don't see me ever seeing this money because I might as well be talking to a magic 8 ball with how helpful customer service have been. I will be contacting trading standards if I have not received payment by the end of the week.

Was forced to merge to Rover from Cat in a Flat. No communication or reassurance beforehand whatsoever and no support is being provided in the transition period or no forethought in changing the all. The app is so dog focused and cats are an afterthought. I have lost my visibility, we lost the notice board and it’s just ridiculous. I don’t offer dog services yet it shows as I am. I have lost reviews too. Let’s not even talk about the absolutely extortionate fees charged on both sides. On another note, it finally pushed me to go independent and start my own business and I’m still better off than I am on Rover, so thanks for that push!

This site has always been really rubbish for me to find work on, it's just not well built, not user friendly and more expensive for customers than other similar sites. I've always done well on cat in a flat though. Untill it merged with rover and I lost all my bookings overnight plus all my reviews I built up over 7 years!!! Disgusting!

Rover poorly took over Cat in a Flat and didn’t bother adjusting anything for cat sitters. The interface is horrible, clearly not designed for this type of service, and feels like a money-grabbing app charging clients 15% for a downgraded experience. They keep saying Cat in a Flat is still a distinct company focused on cats, but nothing has been done to support it. No improvements, no proper features, no effort. With the lack of communication from both Rover and Cat in a Flat, it honestly feels like Rover doesn’t want cat sitters on the platform at all. They focus on dogs and it looks like they’re just getting rid of their competitors rather than supporting a specialised service. Really disappointing after all the time and effort put into building something on Cat in a Flat.

As a cat sitter on cat in a flat, I am furious and upset about the merge to rover. I will most likely be quitting cat sitting now because of how horrendous the app is and I feel the same as all the other 1* reviews. You’ve really ruined this for so many of us.