Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
35,369 reviews
Rover.com | Pet SittingSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.
Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 1,912 reviews with 4 stars · Clear filters
I found out about Rover from a friend. When I went on your website, I was able to find a person who matched my needs within just a few minutes. But I find the amount of communications process to be a bit tedious and the payment process vague. Perhaps I'm somewhat to blame being new to Rover. But if you get other similar comments you might want to review these aspects further.
By John
Sitter was amazing. All sitters on Rover in general are a little high priced. The sitters in our dog fostering group are definitely more affordable, always have been.
By Chris
Response from Rover.com | Pet Sitting· Jun 28, 2025
Hi Chris, we appreciate your review on your experience booking with Rover. Pet care providers have the ability to set their own prices, so you may see a wide range of options when searching. Feel free to contact us at rover.com/help the next time you're looking for pet care, and we'd be happy to help you find care within your budget. -JC
The sitters are amazing. I am disappointed with all the add on fees Rover takes to make it so expensive. They charge the pet owner a fee when booking and also take part of the money the sitter receives. Seems excessive for basically maintaining a website.
By Kathleen C.
Response from Rover.com | Pet Sitting· Jun 27, 2025
Hi Kathleen, thank you for taking the time to provide us with your review. Pet sitters and dog walkers are the cornerstones of our business. We're here to provide ongoing support and to help each individual grow their business—and we’re in it for the long haul. These fees help us do that, along with facilitating Rover’s customer support, 24/7 trust and safety coverage, essential site maintenance, and product improvements. They also help cover benefits for sitters, including the costs of processing payments and ongoing promotion of sitters on Rover. Lastly, our service fees cover our Rover Guarantee reimbursement program, which provides peace of mind in case of unexpected injuries or damages. We appreciate your feedback and hear your concerns. If there is anything we can help clarify for you, don’t hesitate to reach out. Rover Support is available to you 24/7 at 888-453-7889. -Lexie
System is really great though I think it needs a way that people can see how many pets a sitter has contracted to watch during at time. As in we had to do a last minute replacement sitter because we found out the sitter had agreed to watch what we considered to be to many animals. If that makes since because the app didn't tell us how many animals they had agreed to watch
By brice
Response from Rover.com | Pet Sitting· Jun 27, 2025
Hello Brice, thanks for your feedback. We’re always looking to improve Rover and appreciate your input. I’ve shared your comments with our team. If you need any assistance, don’t hesitate to call Rover Support at 888-453-7889. We’re here to help. -Lexie
Kat was very attentive to Miss Kitty and kept me updated while I was gone. She warned up to Kat by the second day.
By Billie K.
Too many email and phone texts.
By Debra F.
Response from Rover.com | Pet Sitting· Jun 26, 2025
Hi Debra, thanks for your feedback on our app. We’re always looking to improve Rover and appreciate your input. I’ve shared your comments with our product team. If you need any assistance, don’t hesitate to call Rover Support at 888-453-7889. We’re here to help. -Lexie
The sitter we have is amazing!
By Jio and A.
Our pet sitter did a great job, was conscientious and punctual.
By Kay
