Rover.com | Pet SittingReviews of rover.com

im a dog sitter and i have had dogs who are well trained and some not so much. A pity that they do little screening for pets as some of them can be unfit for dog sitting. They do not care or protect dog sitters too: my proeprty got damaged due to a poorly trained dog and a lying irresponsible owner and i have to cover the cost because rover only covers for pet owners' property which i dont know why since the dogs will be in the dog sitters' house majority of the time. i fear that even if i report this to CS team, they won't chase or do anything about it for me. *dog sitters: you should read the terms and conditions as if we get attacked/injured by an ill-trained dog, rover does not cover that either because they just want more dogs on their platform. i fear that they are purely in it to make the money as they take 12% from dog sitters and 12% from dog owners. they should have a screening test for both parties to ensure a safer and more responsible environment. i have made a substantial amount of money off rover but have also met many dogs who are simply ill-trained and some owners will lie so that u'll accept their dogs and they can go on their holidays. Some dogs are just not worth the time and money.

I thought I had a great last minute dog walker for three days but he kept changing the times last minute on the final day and lied about the time he had my dog out. He had him out for 13 minutes, Not two hours. And I had written a great review for him.

Very difficult website to navigate. I changed my email but it would not update my account sign on to new email. I would try to reserve and it would say this account is with another user (my old email). So I had to call and wait on hold etc. I could not find my reservation easily on site. Easiest way was to go back to a text and click on link. A reservation should be clearly displayed. Please update your site to be more user friendly.

Poor responsiveness on issues sent, concerned that support didn't seem to factor in applicable credits or referral issues.

Last time I used Rover the amount was exactly what I had expected it to be $30 bucks a night and it came out to 90 plus tax perfect ...however this time it said $35 a night and when I went to check out there was an extra $40 in fees so instead of paying $70 I ended up paying $108 for two nights I just thought that was ridiculous and annoying.

As any responsible dog owner would, I wanted to book an hour or so with a dog sitter to see how they responded to my dog and how my dog would react to them. Simple enough you would think? Using the on-line booking system I booked 2 hours (which I was willing to pay for). First of all they asked me to book one of two 'alternative' dog sitters, who live miles away from me, and secondly they tried to charge me an overnight fee of £48 !! I tried to amend it and eventually cancel it but couldn't do either so I cancelled my 'membership', even though I did this they continued to send me emails telling me how 'booking with Rover is as easy as 1,2, 3'...... I beg to differ.

Keep getting emails about 5 or 6 a day about crap I don't need. I'll use this site for sitters but I don't need to see 60 emails with my dogs name in it every day.

The River.com web site was not working correctly. When I tried to message a female dog walker who lived near me, the site connected me to a male dog-sitters who lives on the other side of town. Kind of scary. It made similar mistakes with everyone I tried to contact the first two days, then it finally contacted someone I was actually trying to contact. In response to Rover.com's response: I was using your web site, not your app. I also couldn't succeed in getting your customer support to understand my problem..