Rover.com | Pet SittingReviews of rover.com

I've already explained what happened with my last stay, I haven't received anything since, no email no phone call nothing.

Rover states “ Rover supports open communication, and as a general policy, we do not censor, edit, or delete reviews. Reviews are based on experiences - and good or bad - the platform works to allow all customers to post their experiences.” My Daughter is a dog walker that uses the UK site. She received a derogatory review from a pet owner that was unkind and untrue. When I provided evidence that several statements within the Dog owners review were false, Rover (UK) removed those statements only, leaving several derogatory remarks and and untrue statements on my daughters profile. Some statements are not even related to the reservation or even to dog walking ! Why will Rover(UK) not delete a negative review when Rover (UK) have acknowledged it contained several untrue statements? The whole review is a rant from an owner that changed her requests several times and haggled the costs of services. My daughter did her best to provide a service to a very difficult client. Despite this, She has had her 5 star feedback impacted as a result of someone that I have proved posted false derogatory remarks. Rover(UK) has a review policy that should protect their Walkers, not just their Pet owners. Despite several requests, a manager will not engage in a conversation with me to discuss the matter. Very unsatisfactory. I am asking for a UK Manager to contact me to resolve this situation.

I will never use this company again. I went out of town with my husband for our first vacation since having children. It was quickly disrupted by our sitter canceling after one visit and leaving us to scramble to find care for our dog. I spent the rest of the weekend dealing with this issue. DO NOT use this company unless you have backup care for when a sitter cancels at the very last minute, after you are already out of town. I was still charged for the one visit she did, even though she lied about the time she was there. I was charged for a 30 minute visit when she was there less than 20 minutes.

Far to manu advertisements and emails

My dog stayed for 4days with a dog sitter that Rover.com provides. As soon as i got my dog, i found something wrong with her. She was shivering and trembling with fear. When i closely looked at her, i got shocked. Her right eye was filled with blood. I visited a vet, and he says, it is hyposphagma (Subconjunctival bleeding) that is only caused by external attack or choking. So, i reported about this issue to Rover.com, and it says i have to pay $250 to start claiming. My dog was not safe and I almost feel the urge to report the dog sitter for dog abuse, but there is no CCTV or no evidence or no witness.

I used Amy’s boarding services via Rover for 8 nights. Upon arrival for our meet and greet, I noticed the dogs were limited to a small living/kitchen area and the backyard. She was boarding 3 larger dogs, and coupled with her own dogs it did not seem as if any of the dogs had enough room to run around or spread out. I asked her questions regarding how many dogs would be boarded with my dogs (she said one other), if she had medical/CPR experience (she said she did), if the dogs are allowed on furniture (she said yes, with the exception of beds), if she provided a crate (she requested that I bring own), what the feeding schedule is (depends on the owners and what their requests are), and if she sent updates (she said she sends daily updates), so I chose to go with her services. During the stay I was very disappointed that I had to initiate contact to ask how my dogs were doing, especially since my boys were under her care for the very first time. I reached out to her on several occasions and she sent me a video for one response. There was only one time she reached out to me, and she sent photos. On the day of pick up, she sent me a message 15 minutes before my half-hour window asking when I would be arriving as she had an appointment. I found that to be very off putting. Upon arrival I found my boys to be in good condition and very excited that their mom was back. When I got home I brought the crate into the house and noticed that there was damage to the door area. I asked Amy about it and she stated that’s how it was delivered to her, which is odd because it was delivered to her home in perfect condition. Subsequently Amy started to send me hostile messages after Rover contacted her about the crate issue and called me a liar and a crook and was very threatening. Her behavior alone reeks of guilt over damaging personal property. Rover corporate was of no help either as they were denying any fault. Therefore I was not offered any resolution. Do not use this horrible service!

Never had a good experience via rover idk why I’m rating a purchase no one has watched my dog

I had a nightmare experience. I flew out of state for Christmas and my Rover caregiver completely ghosted me. She stopped returning my messages and obviously wasn’t going to see my dogs at the scheduled times. I had to leave my vacation early to go home and care for my dogs. Rover reimbursed me 1/4 of what I paid after days of messaging and complaints. Vacation ruined and out hundreds of dollars. Do not recommend.