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Rover.com | Pet Sitting Reviews | Read Customer Reviews of rover.com

Rover.com | Pet SittingReviews of rover.com

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The Fair Hearing score

4.6/ 5

Excellent

35,369 reviews

Rover.com | Pet Sitting4.6Excellent

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Rover.com | Pet Sitting

Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.

Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.

Also known as: rover.com
Website: rover.com
Category: Pet Services
Listed on The Fair Hearing: 2026

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Rover.com | Pet Sitting reviews

Showing 841 reviews with 3 stars · Clear filters

Dec 29, 2025
Needs some work
Great that this exists but as a new house sitter, my experience is that there is a great emphasis on the house sitters needing to provide reviews and photos to instil trust for the home owners, but with the three requests I’ve had so far from home owners, not one profile has had any reviews nor photos of their homes. It makes me feel very vulnerable, and shows a lack of care to the house sitters.
By Heather M.
Response from Rover.com | Pet Sitting· Dec 30, 2025
Hi Heather, thank you so much for your feedback. It's important to us that both pet care providers and pet owners who use our platform feel safe with the users they're connecting with for their pets. We'd be happy to share your suggestion with the appropriate team. -JC
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Dec 26, 2025
puppies
hard to navigate the process of booking. the pet sitter had very little experience with the breed and even after meet and greet did not know or remember the food and water I have self-feed and water bowls. the sitter complained every day
By William
Response from Rover.com | Pet Sitting· Dec 26, 2025
Hi William, thank you so much for the feedback on your booking. We're sorry to hear that the sitter's experience wasn't adequate to provide high quality care for your pet. Please contact our support team at rover.com/help so we can gather more information and look into this. We want to be sure that your next experience is much better than this. -JC
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Dec 19, 2025
Your communication system is a pain in…
Your communication system is a pain in the butt. I understand what you are trying to do but you make it so difficult for me to communicate to my walker that I almost decided to go else where.
By Peter
Response from Rover.com | Pet Sitting· Dec 19, 2025
Hi Peter, thank you so much for your review, and we're sorry to hear that the communication tools within the app weren't working out for you. We do our best to make our platform as intuitive as possible to make it easy for you to find pet care. Please don't hesitate to contact our 24/7 Support Team at rover.com/help for any assistance you need and we'd be happy to help. -JC
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Dec 18, 2025
App stinks service provider great
App is not intuitive and hard to make changes on. I canceled walks, but was still charged and now I’m waiting for a refund. Service from our pet sitter was great.
By Megan
Response from Rover.com | Pet Sitting· Dec 18, 2025
Hi Megan, thanks for your feedback on our app. We’re always looking to improve Rover and appreciate your input. I’ve shared your comments with our product team. If you need any assistance, don’t hesitate to call Rover Support at 888-453-7889. We’re here to help. -Lexie
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Dec 9, 2025
Rover has been great overall
Rover has been great overall. They have hooked me up with several great sitters. My last experience was a great one with this particular sitter. She didn't do some of the things I requested and left my house not secure several times.
By William De M.
Response from Rover.com | Pet Sitting· Dec 9, 2025
Hi William, we're sorry to hear that this was your experience with Rover. While this is not the typical Rover experience, we take feedback seriously. Our Trust & Safety Team continues to be available to support you 24/7 at 888-727-1140. Please don't hesitate to reach out to us if we can provide you with any further assistance. -Lexie
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Dec 9, 2025
Rover does a good service but I didn't…
Rover does a good service but I didn't have the best experience. I paid a lot of money and my sitter did not do the best job. My dog was starving when I got home and her dog that I allowed her to bring into my home had urinated all over my bedroom. The sitter left my home a mess. She did not clean up after herself. The kitchen, counters and microwave were dirty and the bathroom was also dirty.
By Debra J.
Response from Rover.com | Pet Sitting· Dec 9, 2025
Hi Debra, we appreciate you bringing this situation to our attention. We're sorry to hear that this was your experience using Rover and we'd like to hear more about your booking so we can investigate further. Please contact our 24/7 Rover Support Team at 888-453-7889 at your earliest convenience so we can gather a few details. -JC
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Dec 8, 2025
High fees
Your fee and extended time period for extra fee over holidays.
By Marilyn
Response from Rover.com | Pet Sitting· Dec 8, 2025
Hi Marilyn, thank you for taking the time to provide us with your review. Pet sitters and dog walkers are the cornerstones of our business. We're here to provide ongoing support and to help each individual grow their business—and we’re in it for the long haul. These fees help us do that, along with facilitating Rover’s customer support, 24/7 trust and safety coverage, essential site maintenance, and product improvements. They also help cover benefits for sitters, including the costs of processing payments and ongoing promotion of sitters on Rover. Lastly, our service fees cover our Rover Guarantee reimbursement program, which provides peace of mind in case of unexpected injuries or damages. We appreciate your feedback and hear your concerns. If there is anything we can help clarify for you, don’t hesitate to reach out. Rover Support is available to you 24/7 at 888-453-7889. -Lexie
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Dec 7, 2025
I would like to be able to contact…
I would like to be able to contact someone for a meet and greet without scheduling something. I would like your people to update their availability calendar a bit better. When I take the time to go through and search for someone who appears to be a good fit, I don't need to hear, "oh, I am no longer available".
By Jim
Response from Rover.com | Pet Sitting· Dec 8, 2025
Hi Jim, thank you for taking the time to provide us with your feedback regarding our app. We’re constantly looking for ways to make Rover better than ever and always appreciate hearing from community members like you. I’ve passed along your feedback to our product team. If you’re ever looking for assistance, feel free to call our Rover Support team at 888-453-7889 and we’d be happy to help. -Lexie
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