Rover.com | Pet SittingReviews of rover.com

Sitter didn’t show, Rover did nothing

We have booked our dogs in three times with sitters on Rover, and only one did not cancel our booking. The sitter we had lined up for this weekend has just cancelled on us, giving us five days' notice to make alternative arrangements ahead of our holiday. You have to pay upfront for the sitter, and it takes up to 10 working days for Rover to return the funds to your account after a cancellation. I'm now in a position where I have to find the funds again to pay for an alternative sitter (if I can find one) whilst they keep hold of almost £300 of my money for up to two weeks. Customer service just keep apologising and repeating that it can take up to 10 working days to process the refund, they don't seem to be acknowledging why that is a problem when I am due to be going on holiday in 6 days. I won't be booking through Rover again if I can help it, as there is apparently no guarantee that the alternative sitter - if I can even arrange one at this late stage - won't just cancel again in a few days. There appears to be nothing to stop sitters being able to do this. Avoid Rover unless you're happy to accept that it is likely that the sitters will cancel, and you'll be running round trying to make last minute alternative arrangements. As I say, this has happened to us twice now out of only three bookings.

Third last minute cancellation in a row. Not one person has shown up. Rover employs a bunch of no show flakes. Don't waste your time or money.

My dog was injured, and I have not received any information on what is being done about it. She had bites and it looked like her nose was rubbed against pavement. Her whiskers were missing and she had missing fur on her ankles. Several bites to her face.

So after having an issue with a Rover the tech assigned to my safety case (Anthony) was over all rude and dismissive of my issue. making it sound like up to rovers standards that pets be fed mold and sitters only show up for less then 10 minutes of the paid for time. It was really just Anthony ever other tech I spoke to treated me with respect and compassion and upheld that rover does have standards they hold sitters to. I really don't know what his problem was.

Money hungry company with no compassion or care for you as a sitter. They will deduct 15% from your pay and additional $50 if you choose to buy "insurance" which is useless anyway because there is no such thing. There is no coverage for property damage or bodily harm inflicted on you if a client misrepresents their dog. In addition, there is no screening for clients and they don't even have to include a photograph when reaching out to you. If you try to reach out for help Rover will terminate your account immediately and refuse to compromise or support you in any way; working for Rover I was placed in an irreparable harmful situation and left destitute.

I believe the website should really check out the care giver’s background. Ask for pictures of their description of their home. To make sure it’s fit to keep your pet safe and happy. I will not be using Rover for the future. No I will not recommend.

85€ (environ 125 CAD) c'est ce que m'a couté l'appel au service client de Rover. le numéro ma était fournit par le service client par chat écrit (pour la vérification de mon numéro de téléphone à la création de mon compte) et ne ma pas précisé qu'il était surtaxé. J'ai eu 40 minutes d'appel perdus avec un incompétent incapable de constaté que je l'appelais bien avec le numéro en question pour valider la création de mon compte. Il ma fait perdre mon temps, ma mis en attente pour finir par me balader voir me prendre pour un idiot. puis la surprise sur ma facture de téléphone, évitez cette bande d'escrocs.