Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
35,369 reviews
Rover.com | Pet SittingSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.
Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
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By James
Response from Rover.com | Pet Sitting· Jul 20, 2023
Hi James, thanks for your comments. Please do not hesitate to contact us in case you have any questions. Chat https://www.rover.com/help/, Phone +44 8082 812524 Email [email protected]. Thanks. Azahara S
Although the app was hard to figure out, I was able to make contact with a professional pet sitter who took the time to help my fur baby adjust.
By Serena
I have used about 4-5 care givers. Rover has very good members, walkers & sitters. They do a good job vetting their people. Easy to use website for booking and payment. Good communication throughout the process.
By Jim T.
The platform is nearly perfect. The only issue, and it's a rather large one in my opinion, is that Rover needs to tone down the security measures on their site. Sometimes I feel as if I'm attempting to grant access to the White House. I'm well aware that there is sensitive data stored on the website however at the end of the day, you have to strike a balance between consumer experience and security. In my opinion, the website is off balance and a review should be conducted to make the site easier to gain access to. Few random hurdles that have caused either service interruption (lost money for Rover) or general frustration and resentment include: - being forced to change my password and upon doing so, none of my selections were accepted because Rover demands such long passwords containing a series of random requirements. As someone with dyslexia, that's a slap in the face and had me so frustrated I was in tears. If I want my password to be the letter A, that is my prerogative, not Rovers. - No 2 step verification Otherwise, the site is amazing and I am a very happy customer. Thank you for your time.
By Ryan K.
My cat sitter Christina was excellent. I give her five stars. I give the app four stars because it is difficult to navigate. It was easier to click on links in texts and emails from Rover than to find the information on the app.
By Emily
The petting service was easy to find online. Transparent about services. Finding a sitter was easy and quick. The sitter was reliable and loved what she does. I also like the other services you provide like information on why dogs exhibit certain behaviors and the products you sell.
By Valerie
Background checking people that sign up if very important. The app is pretty easy to use. Finding folks by location is great.
By Cheryl
Experiencia buena y persona comunicativa
By Neichel
Response from Rover.com | Pet Sitting· Jul 12, 2023
Hola Neichel, Nos alegramos de que tu experiencia en Rover haya sido buena. Muchas gracias y hasta la próxima, Azahara S.
