It’s so good.
It’s so good.
By Nazanin R.
Response from Rover.com | Pet Sitting· Aug 22, 2023
Hi Nazanin, thank you so much for your positive feedback. We from Rover Support wish you a great day ahead. All the best, Madelief.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
35,369 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.
Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 1,912 reviews with 4 stars · Clear filters
It’s so good.
By Nazanin R.
Response from Rover.com | Pet Sitting· Aug 22, 2023
Hi Nazanin, thank you so much for your positive feedback. We from Rover Support wish you a great day ahead. All the best, Madelief.
I've used Rover.com for a few years and I'm happy with the sitters and how easy it is to use the app. I rely on people's reviews when choosing a sitter so that's one of the best features.
By HG
Everything is great, except for the tipping. You capped how much I could tip! You need to allow us to tip however much we want to tip. It’s ridiculous that you have the audacity to even think you can cap it!!
By Tricia
Les plus: Toujours des pet sitteurs/ses disponibles, avec des filtres permettant de trouver plutôt facilement quelqu'un qui corresponde. Possibilité de se rencontrer avant de finaliser la garde. Jusqu'à présent nous sommes tombés sur des personnes fiables. Les moins: tarifs élevés et impossible de trier par tarif croissant ; si l'on ne se fait pas la rencontre dans les 48h la réservation est annulée (compliqué si on ne peut pas trouver un créneau commun rapidement)
By Karine
Response from Rover.com | Pet Sitting· Aug 21, 2023
Bonjour Karine, merci de votre commentaire. Nous recherchons constamment des solutions permettant de nous améliorer et nous apprécions sincèrement les retours des membres de notre communauté. J'ai transmis vos suggestions à notre équipe produit. N'hésitez pas à nous faire part de vos commentaires ou suggestions. Cordialement, Mariona
cat sitter was great. I gave it 4 stars instead of 5 because I was looking for cat sitter I used last time & couldn't find her name. Eventually, we connected through text but I had hired new one. No problem though as new one turned out to be great &, most important, my skittish cat liked her.
By Marsha
The service given is very good. Likes Telephone numbers not given to customer or sitter. You get a number that lets you keep in touch You get insurance so you know if anything happens it will be dealt with Great communication Reliable checked sitters Dislikes The cost it is very expensive Money is taken straight away even if you’ve booked a year in advance. I’m sure it could be taken just 2 months before to guarantee payment
By Pauline H.
Response from Rover.com | Pet Sitting· Aug 21, 2023
Hi Pauline,thank you for your feedback. We emailed you explaining all the points of your concerns. Here our contacts: phone +44 8082 812524, email [email protected] and chat rover.com/help. We are at your disposal. Best regards, Anna
The website is not user friendly. It is difficult to get forward and back through areas to revisit an page once you have left. It just needs to be improved.
By Shae-Lyn
My sitter kept my plants & cats alive and well! Easy to do for the cats who she never saw, but I was gone for several days during the 100+F heatwave and my outdoor potted plants thrived with her care. 5 stars for Jessica. 4 stars for the app & website which need some tweaking to be easier to use for my situations.
By Susan