Rover.com | Pet SittingReviews of rover.com

I expressed a safety concern. The chat was completely unmoved. I did a review and filed a report as well and their response to that was underwhelming. I really don't think that Rover cares about my dog's safety and I will not be trusting him to Rover's sitters care anymore

The dog sitter did not show up for the last 2 days and I was not reimbursed. Therefore I am unsatisfied.

I had a very disappointing experience with Rover's sitter application process. After entering my card details, I was shown a message stating the £15 background check fee is non-refundable. I hadn’t even clicked the final “submit” button, but the amount was still charged to my account. The process felt misleading and unclear — charging users before they formally confirm is unacceptable. On top of that, their support system is slow and not responsive. It made me feel uneasy and unsure about trusting the platform. I hope Rover can improve the transparency of their application flow and offer more responsive support.

I hired a "drop in" person for a 3 day visit while I was out of town for the weekend. The person showed up on Friday, fed my dog, and sent pictures. I figured everything was fine. But on Monday morning, when I woke up to head home, I got an email from Rover.com saying that the person that was to feed my dog had family issues and couldn't make it to feed my dog on Saturday or Sunday. I got no phone call from Rover. This is unacceptable. I should have been contacted immediately, not two days later. I will not be using Rover again. I understand sometimes things happen beyond our control but Rover needs to have better faster communication before pets die waiting to be fed and watered.

Ingen dokumentert og sikker rutinesjekk på passere. Flere tilfeller av dyremishandlere og tyver som ligger på appen med fiktive anmeldelser. Hadde aldri overlatt mine dyr via en app. Appen har som interesse først og fremst med å tjene penger. Det gjør de med mest mulige brukere. Benytt heller private passere, med verifiserte referanser.

Referral bonus program is a rip off. Don't waist your time.

As a sitter, I do not recommend this platform. Their percentage is high, the Rover “helpline” is total BS. I was a sitter for years and after one issue (no pets were hurt) they closed my account. I had a five star rating. They have so many sitters on the platform so all they care is making money from the owners.

The sitter wasn’t there at drop off, only her husband, and he acted like he was apologetic, and she just suddenly had to run out. Flash forward from the drop off to a little over 4 hours later, I messages I was on my way. No response. And I was at least 20 minutes away. I get there. Dogs Are inside going bonkers. So much so that I don’t even bother to ring the bell. They can probably hear those dogs 3 counties over! I wait I wait. I wait ring the bell. I wait. I wait. I go to get my phone. And YES, my blood pressure is rising because I can’t even see my dog in the windows and there were a few VERY large dogs in there. Get my phone from the car, she had just texted me. They went OUT FOR DINNER! And just left my dog there. With enormous dogs he didn’t know. It’s not impossible that even a beloved pet could get caught up in pack behavior, and kill the little one! He gets anxious, that is why I’m paying for a sitter for 4 or 5 hours in the first place! He needs to go in a crate when you leave, which is clearly in his description!! So, I’m stuck there for another 15-20 minutes after the text watching my little dog trying to get to me through the window. But I thought if I went out of his sight it would cause even more anxiety for him. Then, when this woman who was supposed to be sitting for my dog, rolls outta the SUV while the rest of them stay in the vehicle, she LAUGHED at my face. Laughed. Right at me! And she’s clearly only come back home for a minute because I was there, because they were definitely leaving again once she came back out. Why would I pay someone to watch my dog, is she’s not going to even be there, and won’t follow the directions when she did go out galavanting? Reported her derelict behavior, they told me to ask HER for a refund. And as one would expect, I’ve never heard a word from her since I finally got my dog back. BE CAREFUL OUT THERE!!