Router-switch.comReviews of router-switch.com

35 E Horizon Ridge Pkwy, Ste 110 #30131, Henderson, Nevada

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The Fair Hearing score

4.1/ 5

Great

95 reviews

Router-switch.com4.1Great

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About Router-switch.com

Founded in 2002, Router-switch.com is a leading global ICT distributor, serving over 18,000 customers across more than 200 countries and regions. We specialize in offering both new and pre-owned original network equipment from leading brands such as Cisco, Huawei, HPE, Dell, Juniper, Fortinet, Ruckus, Dahua, and EMC.Our extensive product range includes:Routers and Switches;Servers and Storage;Telepresence and Videoconferencing Systems;IP Phones and Firewalls;Wireless Access Points (APs) and Controllers;Video Surveillance Equipment;Expansion Cards (EHWIC/HWIC/VWIC);SFP Transceivers, Memory & Flash, Hard Disks;Cables and various other network products;At Router-switch.com, we are committed to providing high-quality networking products and comprehensive solutions to meet the diverse needs of our clients around the globe.

Router-switch.com (router-switch.com) has 95 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.

Website: router-switch.com
Category: Computers & Phones
Location: Henderson, Nevada
Listed on The Fair Hearing: 2026

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Oct 5, 2022

Scammed - Not Local, Poor/No Customer Service

I tried to order from Router-Switch but the switch I wanted was on BO with a 1 week lead time. Their sales director reached out to ask if I was ok with the lead time so they can proceed with the order. I told them I need it sooner and the lead time would not work for me. I asked that they cancel the order. I ended up buying the switch from another retailer at a couple hundred dollars cheaper. One week later I received the switch from Router Switch. They never cancelled my order an shipped the switch anyways. I tried contacting and emailing the sales director back to no avail. I emailed the rep who sent me the tracking number to no avail. I tried their chat session to no avail. I call their USA phone number multiple times to no avail, it just rings and rings. I cannot reach ANYONE to return this switch and get a refund. I screwed myself on this one. The switch was delivered to me directly from Hong Kong from a HongKong Yejian Technologies Co, Ltd. Definitely a scamming business practice. Update 10.6.2022: I finally received a response back and they will credit my account. I was told they were on Holiday for the last 5 days therefore no one was able to get back to me, which I is odd as I was able to reach someone via chat who still couldn't help me during that time. They also claimed they never received my cancellation request and that was why they processed the order. They specifically asked "Kindly confirm if you can accept this lead time? will process the PO accordingly." If they claimed they never received my response, why would they process the order anyways. Unfortunately, I will never order from this vendor again.

By GV

Response from Router-switch.com· Oct 6, 2022

Dear GV, Thanks for your feedback. As a 20-year supplier, we always do our best to provide better and better customer services. If you still have any problems or suggestions, please feel free to contact us. Have a Nice Day. Thank you. Router-switch.com