Rocket RxReviews of rocketrx.com

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4.3/ 5

Great

1,551 reviews

Rocket Rx4.3Great

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About Rocket Rx

Healthcare that works for you.With Rocket Rx you have the freedom to access safe, FDA-approved medication on your terms. No more waiting in line — get genuine prescription treatments delivered straight to your door, quickly and discreetly. See how we can help you.

Rocket Rx (rocketrx.com) has 1,551 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.

Also known as: rocketrx.com
Website: rocketrx.com
Category: Pharmacy & Medicine
Listed on The Fair Hearing: 2026

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Apr 30, 2024

Do not rely on expediency or follow up

A required medication, ordered 10 days ahead of me running out has still not arrived. The reason? “Clinical team question”. The problems with this: 1. Zero change in medical history since previous refill with the same company. 2. The “clinical question” added 3-4 days to the transaction. The result: I am now missing days on a required med. Updated 5/1/24. This was not a new patient encounter. I am an existing patient and this was a refill on an approved prescription by this company. To imply that I would encourage dispensing prescriptions without medical oversight is false and irresponsible. It is also inexcusable for this to take 10 days. The end result is I missed days of a prescription that I am not supposed to miss, period. **Updated 5/29/24** Never resolved. They said above they were reaching out to me in email to resolve, they did not. For those interested, I switched my prescription to Amazon Pharmacy. Way cheaper, order acknowledged immediately, shipped and received next day.**

By Bennie

Response from Rocket Rx· May 1, 2024

Hello Bennie, Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at RocketRX and we are always working to improve our services and better support our customers. When placing an order for a treatment, particularly in the realm of telehealth, it is crucial that our healthcare providers contact our patients with specific inquiries to guarantee the safety and well-being of our clients. Given the high volume of orders received daily, as highlighted during the ordering procedure, our healthcare providers may require up to 24 hours to initiate contact for the essential information needed to proceed with the ordering process. We've emailed you requesting more information so that we can help resolve this situation as soon as possible and we sincerely apologize for any inconvenience this has caused.