Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
65 reviews
rockbrosbike.usSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At ROCKBROS, we are dedicated to providing tailored solutions for cyclists of all types. Our mission is to offer stylish, high-quality, and comfortable cycling equipment designed to enhance the cycling experience. our extensive range covers everything cyclists need.
rockbrosbike.us (rockbrosbike.us) has 65 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
Showing 4 reviews with 3 stars · Clear filters
I have purchased several items from Rockbros and have been happy with the quality and design. What I’m not so happy about is that Amazon sell Rockbros products cheaper than they do. Amazon also included free shipping. My advice check other websites before buying direct from Rockbros.
By John
I ordered a helmet (which I find to be very well made and comfortable), I did have an issue with the order suffering a huge delay due to the shipper, once it left RockBros. It took a few days to get a response from RockBros, who then resent the helmet and after a short shipper delay, again, it finally got delivered.
By Cary A.
Response from rockbrosbike.us· Jun 4, 2026
Thank you for your review and for your kind words about our helmet — we really appreciate that. We take all feedback seriously, whether positive or critical. Your experience helps us identify areas where we can do better, and we‘re committed to making improvements across the board. If you ever need anything from us, don’t hesitate to reach out. We‘d love the chance to serve you again.
I order two bike helmets over a month ago (4-17-26). Without any communcation of delays my items hadnt arrived in 2 weeks. I reached out to the company via email questioning the timing and asked for a refund. They told me to give it a few more days and my package would arrive as it was in transit. So i gave them time. Within a few days my order arrived- SHORT!!!! I order two helmets but only one was in the paperbag it was shipped in. I waited a few days later hoping the missing helmet woud be arriving afterwards. To date (5-18-26) i have yet to recieve the other item i paid over $85 for has not arrived. After a few weeks of not receiving my package I was able to get someone from the company y to respond to my emails of requesting either my item or a refund. The company did refund me the full amount out my order. I would have preferred the item order because I really like the one I did receive. But they came through on their end in good faith
By Darrell McNeill S.
Response from rockbrosbike.us· Jun 3, 2026
Dear Customer, Thank you for taking the time to update your review and for sharing your experience so objectively and fairly. We're truly sorry for the delays, and the missing item in your order. We understand how frustrating that experience was, especially when you were looking forward to receiving both helmets. We appreciate your recognition of our efforts to make things right. At the same time, we fully acknowledge where we fell short. Your feedback highlights areas where we need to improve, particularly in shipment accuracy, communication, and response times. We're actively working to improve our processes to help prevent situations like this in the future. Thank you again for your patience, understanding, and honest feedback. We hope we'll have the opportunity to serve you better next time. Best regards, ROCKBROS
I ordered a seat and seat bag for $63.98. They said the return policy was 30 days. I returned both items in one package way within 30 days.They refunded me $26.99 for the Bike seat bag but no refund for $36.99 for the seat. They said the warehouse may have missed recording my returned seat. 10/24/2025. I have emailed them every day and dead silence on their end. Not happy with RockBros. I will continue to email them for a thousand days until I get a response…Until I hear from RockBros, I will never use them again….Well I am revising my review. RockBros finally came through with my $36.99! after a long and tedious experience. .
By Glenn W.
