RoccatReviews of roccat.com

Great help and it was really fast

I needed a micro-usb cable for a mouse that is no longer on sale and they sent me a new one free of charge. Amazing customer service!

Very easy process and fast. I did wonder what their process would be like for somebody with a usable but defective mouse and no spare to use while waiting for the replacement to come (they have you destroy your defective product before they’ll ship your replacement) . Luckily the replacement arrived within the week

Impeccable service Friendly and helpful and above all quick in answers

Fast and excellent response. My problem has been fixed with no costs.

Gave me a couple troubleshooting tips and then sent replacement after they failed.

The most expensive headset I've bought, but also the worst. Fortunately, thanks to the warranty, this is the fourth headset I've received because I have to contact support every 4 to 6 months for, and you better laugh at this, four different major issues. The software shows a battery pop-up at 10%, but the headset shuts down in less than 10 seconds. The keyboard types double letters, of course, shortly after the warranty expires. The only things I have no complaints about are the mouse and the mousepad! Obviously, I do not recommend it, and I won't be choosing ROCCAT for my next setup. On the other hand, the customer support is responsive and efficient.

Il sont réactif rapide et surtout compréhensif, le meilleur service après vente à ce jour.