RoccatReviews of roccat.com

I have 2 mouses, a headset and had no issues with this brand, until i bought a 160 euro keyboard. Double clicks and miss clicks. customer support offered me 15% of their store, guess what Roccat I will not spend 1 cent on your crappy products again ever.

Terrible company with terrible cheaply made products. I've got the Roccat Vulcan 121 which continuously fails keypresses. Support doesn't even send a single key replacement when asked because: "due the covid-19 situation we are not able to ship replacement parts at the moment, I am really sorry :(" What an absolute nonsense excuse.. Can't ship because of covid... yeah sure. Even worse is that they got bought by Turtle Beach. AVOID ROCCAT PRODUCTS.

Kone Pro wheel failed after 2 months and a quick Google suggests it isn't an uncommon issue. Support were responsive initially and arranged to send out a replacement. Except not to the address I stipulated and instead to one they made up which was invalid. I told Roccat that it was incorrect. They said they had updated their records and the replacement will be sent to the correct address. I then receive an RMA successful email from Roccat saying they will despatch the replacement. To the invalid address. I contact them again and they say their records have been updated and it will be sent to the correct address. I then receive an email from the delivery company with the invalid address on. The delivery company has now been sat on the parcel for two weeks due to the invalid address. Roccat claim they've told the delivery company the correct address yet nothing. Roccat then said said the item will be sent back to their warehouse at which point shipped out to me correctly. Still no update. I've advised Roccat that I'm having to use a work mouse at home as a result and can they refund me and I'll buy a new mouse. They've responded again saying they've asked the delivery company to send to the correct address again and there is nothing further they can do. I'm £70 out of pocket with no sign of this being resolved. Avoid at all costs. I won't buy from Roccat again.

Well. I originally deleted this response email because I was frustrated at the level of customer service being provided. I don't blame you personally, I wholly blame your Company's Customer Service Management and lack of genuine customer service training. My original email stated that my keycap broke and if you could point me in the direction of getting new ones. Not only did you not provide me with consultation on where I may obtain replacement caps, you basically said it's not under warranty so there's nothing you can do for me - so goodbye. I want you to know that because of your Management team's lack of support in any way, fashion or form besides looking up whether something is covered under warranty or not is abysmal at best. Your entire customer service team needs to be retrained correctly. When someone asks to be pointed in the right direction, someone from your company should have info to provide on where best to buy or replace anything on your devices. I also want you to know that my two children are Gamers and one is a writer. I was going to seriously consider buying two more Roccat Vulcans as well as even upgrade mine to your newer series. Well, your company can pretty much forget that now. You've lost 3 sales opportunities. In addition, I will never purchase another product from you. I never asked for a replacement, refund or anything...just to point me in a direction to obtain new keycaps. Fortunately, the Internet is full of viable options. Apparently, something your company cannot absorb or consult on as to best options. Don't worry. I won't disseminate your email response to me to the world. Not because of your company's lousy disclaimer. I won't disseminate your message because I'll just be copying my message - this one to the world so that they truly comprehend the lack of customer service your company has. Again, nothing personal. But, if this is the kind of company you work for, I feel deeply sorry for your predicament. Please feel free to forward this to your Management Team. Hopefully, better customer service or even a notable "gives a flying f***" may come of it. Goodbye forever,

I was stunned by the beauty of their products and bought their high-end products Roccat vulcan 121 and Roccat Kain (both white and black). The keyboard had malware problems basically tapping the "A" key once would double tap or not register the input. Making fps and MMO alike unplayable. I forgave them and bought their new Roccat Kain mice, which also had hardware problems, which was double clicking. I got a replacement in april and the new mice now has problems with the scrolling wheel. I took care of the products and if look on Roccat reddit it is filled with people complaining about the quality of the products, whether its software or hardware problems. I would recommed people check out the classic firms like corsair and Razor for mices and generally Razor and Steelseries for keyboards. Dont get pulled in by the looks of the products, they are utterly disappointing. Roccat support if you read this please contact me, if you want to remedy the situation.

Habe vor einigen Monaten Maus und Tastatur bei Roccat bestellt. Die Rücksendung der Tastatur war extrem umständlich und nun ist das Mausrad meiner Kain 100 Aimo defekt. Das Produkt wird auf Gewährleistung ersetzt, jedoch muss ich bevor der Austausch durchgeführt wird, das Kabel meiner Maus durchschneiden und kann nun 10-14 Werktage auf den Versand einer Ersatzmaus warten. Wohlgemerkt, dass ich die Maus zum arbeiten verwende, Roccat zeigt leider keine Kundenfreundlichkeit. War definitiv mein letzter Einkauf bei Roccat.

owned 3 products, all broke within the first 10 months. Switches on the keyboards are made so they cant be replaced, this company rather have you dump another piece of toxic trash into the ocean than be able to repair their terrible quality. I love their design but they blatantly rip you off.

Envoi extrêmement rapide. Qualité des produits top.