Road ShowerReviews of roadshower.com

Response from Road Shower· Sep 11, 2019

Hi J, There is a way to tell how much water is in the unit. From our manual: Water level: You can check the water by looking at the water level through the clear hose. To be able to see it, loosen the fill cap, hold the spray nozzle above the tank, and pull the spray nozzle trigger. Or use a small stick as a dip stick through the fill cap opening. You cannot check the water while it is pressurized. Also, from our the support and FAQs on our website: If you have an extra outlet installed on your Road Shower, use the uphill one first. As it starts to spray air, switch to the downhill outlet, knowing you have only 1-2 gallons left at that point. Please feel free to reach out directly to [email protected] or 505.231.1108 during business hours to discuss any issues you may be having which would cause you to feel the unit is not worth it.

Response from Road Shower· Jun 26, 2019

Sorry to hear you are not happy with your purchase. Our customers are free to write whatever they want in these reviews. Obviously most people are happy with our products and have a great experience, or we would not be selling thousands and not have the review rating that we do. To address these issues and to help our customers: 1) We hope our customers are aware that the stainless nuts and stainless bolts may bind or seize. Not often, but it happens. We have mentioned this in a few review responses. We also send out an email to each purchaser reminding them of this. The solution is to lube the bolts prior to install. Our online owners manual is most current. Some of the printed manuals may not have this info, as they were printed long ago. https://roadshower.com/tmp/roadshower4/roadshower%204%20manual%20pages.pdf 2) Yes..the clips can be removed. No problem. And yes, if lost, we have those parts and all the other parts in our online store. Most people love our customer service representative, Kelsey. 3) You are completely wrong about the sloshing water forces. It's not an issue. You may hear some water sloshing if the tank is not full, true, but little force is generated. The unit may weigh 75+ full, but again, no forces are generated other than by the weight of the unit and the momentum of your car turning and accelerating. If this was the issue you say, we would not be successful selling our products. 4) Though you never quite say this....Your unit fell off your rack and damaged your vehicle. Now you want to blame the Road Shower for your mistake. Nice! This is a known issue if the nuts are not tightened in the beginning and checked now and then. On the warning label on the unit and in the owners manual we recommend checking and tightening nuts after 20 minutes on a rough road. The mounting brackets have some bend in them and need to be checked as they break in. Continue to check and tighten as needed. After a few checks they will be as tight as they can be, and you should be good to go. Bottom line...please read your owners manual and the warning sticker prior to use. If your unit falls off please take responsibility for it.

Response from Road Shower· Feb 17, 2019

We are sorry you are not happy with your purchase. I hope you had a chance to contact Kelsey, our customer service rep, to help you with the issues you mentioned. Here is a link to our contact page: https://roadshower.com/contact.html. We strive for high quality and zero problems.

Response from Road Shower· Nov 7, 2018

We're sorry to hear you aren't satisfied with our international payment options and service. After looking into it, we see you tried to purchase from our online store. We do not sell internationally from that store or take credit cards from outside the US. This is stated in the store clearly. Maybe you were frustrated with trying to buy with a credit card from outside the USA and having it rejected. We sell to international customers through our dealers in specific countries. Where no dealer exists we sell directly to the customer through our eBay store. Ebay handles the payments and also handles the overseas shipping. We just ship to their center and they handle it from there. So I wonder if it was something we did wrong, or you don't like the way eBay handled your transaction? Our international customers generally find the eBay store easy to navigate, and we have an excellent customer service representative devoted entirely to serving customers who reside outside the US. Please contact us directly at [email protected] to let us know the issues so we can improve in the future.

Response from Road Shower· Sep 7, 2018

Kira...thanks for the feedback. While we don't like to get 2 star reviews, you mention some things that people should know and are covered on our website and in the manual. I would recommend to anyone buying a Road Shower to purchase a 12 volt tire compressor that plugs into your cigarette lighter. Those run around $35 for a good one. You can also get a battery powered one for around $60. We will start selling a Road Shower branded compressor in the near future that will be awesome. Also, the RS may cause problems at a car wash. We recommend against it, as the car wash is not liable for anything attached to your roof ie bike racks, luggage boxes, etc. However, if you remove the hose, it should make it through just fine, and you will have a clean Road Shower 4. As for reaching it, we use a little folding step stool when necessary. If you can reach the hose......You can also fill and pressurize from your garden hose by connecting a female to female connector (included) to the end of the RS hose. Open the water knob on the road shower and then the garden hose and fill it up. If your garden hose pressure is less than 65 PSI, you will not get maximum water volume or pressure, but it is good for a day trip and easy to do.

Response from Road Shower· Sep 6, 2018

Hi...understand you are frustrated. Please contact Kelsey at [email protected] and she can get it sorted out. We will either help you make it work, replace it for you, or refund your money. Good luck.