My delivery was delayed for 4 days
My delivery was delayed for 4 days. When I received it all of the ice packs were totally melted into liquid. The temperature of the box was 60 degrees inside. The first response I received ,after I notified them of my delivery , was to not use the medication and that they would review the problem. Now I have been getting emails saying “your medication has been delivered “ and I have not had any further information as to whether I should use it or not. Very frustrating and poor customer service
By john “Big J.
Response from Ro· Sep 25, 2026
Hi John! I'm so sorry to hear about your experience. I wasn't able to locate your account. I'm going to send you an email to request more information so that we can better assist you with this.



