Bedroom health
Perfect attention, good advice
By Randy F.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
7,254 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ro is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
7,254 approved reviews, newest moderated first
Perfect attention, good advice
By Randy F.
I placed an order that they took the money for then they said there was a problem with the payment but they corrected it immediately and got my product sent out to me
By Travis W.
Your quick…my wife still loves me
By Brian C.
Advertisement stated $99 to get started and $145 a month. I was charged $174 and when asked for them to explain was told it was because i chose the at home testing. Well of course I am doing it from home, but nowhere did it say it would cost $174. They refuse to refund the difference. Also, once insurance denied they were like you can pay the $900 _ $1200 a month to continue. Where is the $145 month option?
By Stacy P.
Response from Ro· Dec 8, 2023
Hey there- $145 covers the cost of ongoing provider care, coaching, ongoing insurance support, and unlimited messaging with your provider. Medication and the blood test is not included in the cost. More on pricing here: https://ro.co/weight-loss/pricing/
Easy to use, and works as quick as the chewable alternatives without tasting horrible. Couldn't have been simpler ordering or using.
By Brett Windnagle Lascaille's S.
Tried the service for a month, decided I didn't really need it. Over a year later after cancelling and discontinuing service they began to start putting fraudulent charges on my card I didn't authorize. $150 worth of fraudulent charges. The phone line says they are overwhelmed and can't answer the phone. Trash company.
By S M.
Response from Ro· Dec 8, 2023
Hey there- I'm sorry to hear this was your experience with us. I'm reaching out to get more information from you so that I can look into this.
The doctor was friendly and answered all my questions. My request to renew my prescription was responded to very quickly. The app makes communication easy.
By Judi B.
NIGHTMARE!!! Total bait & switch. You are better off going to a doctor & getting a prescription. They do not ship out as they imply. When I figured out they were not going to deliver as they claim on their site, & keot inquiring why my order is being “held” they had already charged me & now say they don’t offer refunds?? They get you to order & pay & then don’t deliver & then won’t offer a refund. I am reporting them to BBB. Do not create an account with this company.
By Monica
Response from Ro· Nov 27, 2023
Hey there- that is not the experience we want our customers to have. I am reaching out to get more information from you so we can look into this.