Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
7,254 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ro is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
7,254 approved reviews, newest moderated first
My experience was amazing they make it so simple and easy and even check on you to see how you're doing. I can tell they truly care about their customers. I would not use anywhere else. That's not a lie
By Thomas W.
communication via online form only. no 800 number. lame, fees are too much. communication on what to do to get approved? poor customers regularly report shipping delays it has a mixed online reputation does not accept refunds or returns unsuitable for emergency medical care no guaranteed insurance coverage
By Darin J.
After Dr approved my med they sent me an email stating I was approved for the medication. I then got another message that my insurance had approved medication and they sent my script to my pharmacy. I promptly called my pharmacy but they have no record of the script. The pharmacy says they have the medication but NEVER received anything from ro. I have tried to contact ro every day for over 14 days now to find out what happened but have not received anything but an automated email saying "someone will get back to me within 5 days". This is insanely bad customer service - such a disappointment.
By Martha L.
Response from Ro· Mar 5, 2024
Hey there- I'm sorry to hear this has been your experience with us. I am reaching out to request more information from you so we can look into what's going on with your prescription. It's likely that your pharmacy does not have the medication in stock- which is why it is not showing up in their system.
Dis is da number 1 ED meds on da market
By Draco B.
After I took the pill I was feeling the effects two hours later and was rock solid for 2 hours my girlfriend enjoyed the romantic evening so did I
By Frank S.
From beginning to delivery this process was easy and efficient. My identity was verified as it should. Also my package was lost/stolen at delivery and Roman quickly responded. They were on-the-spot with helpfulness and courtesy, a solution. Recommended by me....
By Joseph E.
Was very quick good process
By Tom G.
Company was dutiful in communication but there was a problem in the first delivery. Other than that everything was great.
By Jeffrey
