The communication from Ro was excellent!
The communication from Ro was excellent!
By Pam S.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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7,254 reviews
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Ro is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
7,254 approved reviews, newest moderated first
The communication from Ro was excellent!
By Pam S.
Please believe you have a chance to achieve your goals when you stick to the plan
By Arline
Staff is unhelpful and take forever to respond AFTER THEY TAKE YOUR MONEY. Before that time, you get speedy responses. Also, they don’t want you to use your insurance so they can make more money by trying to get you to buy the prescriptions directly from them. Total garbage company
By Ray N.
Response from Ro· Jan 24, 2025
Hi there- we want patients to use their insurance in the event that their insurance covers GLP-1 treatment. Unfortunately, some plans do not over coverage for GLP-1s for weight loss.
I used semaglutide for about 4 months on various doses. It worked perfectly for me, of course I felt sick sometimes but I lost a lot of weight. I accidentally forgot to cancel my subscription so I emailed them if they could kindly refund me and they did. For me this has been a very good experience.
By Lucia H.
How easy it was to talk to you and fast u was answering my concerns
By Terri W.
As someone who was hesitant at first, I found Ro to be a very pleasant experience. The knowledge of the clinicians has been excellent and their responses have been prompt. All in all, I am extremely happy!
By Joanna
So far good communication and dependable service
By Brenda J.
Product arrived quickly. Easy to use website.
By Terry C.