Getting a reply in a timely manner
Getting a reply in a timely manner, professionalism of the doctors and team your support system pricing
By Claudia C.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
7,254 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ro is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
7,254 approved reviews, newest moderated first
Getting a reply in a timely manner, professionalism of the doctors and team your support system pricing
By Claudia C.
The ads that you see for Ro are very misleading, boarding on false advertising. They have commercials claiming GLP-1 medications for $145 a month. What they don't tell is that $145,is a membership fee and the cost of the medications could cost up to $1500. I canceled my membership within a 2 hour window and they refused to give my money back. They are scam artists. Stay away!!!!
By Billy J. D.
Response from Ro· Feb 25, 2025
Hi there- to request a refund, please contact [email protected].
Ro truly cares about your best interest/health and goes above and beyond to make sure you have the best care.
By David
This company is horrible, sent countless emails. No response even when you call they say to email. No response, there are charges on my credit card that can be disputed. They just continue to drain your account with zero customer service. Please go somewhere else!
By kirk T.
Very confidential, great and immediate return communication, great pricing, overall superior customer service.
By DJS
Great communication and response time from Dr assigned to me. More of a personal experience would be appreciated but not necessary Very impressed with the quickness and turn time of getting back to me.
By Katherine G.
Most seems to be informative and helpful. Just need an earlier appointment
By Angela R.
My experience was great help me through it all.
By Lisa W.