Amazing experience so far with Ro
Amazing experience so far with Ro! Great communication with the provider chosen for me. And so far a positive experience being prescribed Zepbound.
By Alexis B.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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7,254 reviews
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Ro is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
7,254 approved reviews, newest moderated first
Amazing experience so far with Ro! Great communication with the provider chosen for me. And so far a positive experience being prescribed Zepbound.
By Alexis B.
Excellent customer service and results
By Ragnar
Very good product
By Kevin B.
My experience with our Ro has been wonderful! They are organized, helpful, and they follow my journey with me which has been more helpful than I’ve ever had in the past. Having someone by my side with encouragement and giving me all the tools I need makes me realize I can do this!
By anna F.
Ro has made this a quick, exciting and easy experience so far for me. I wouldn’t change anything! Thank you so much.
By Judy T.
Worst customer service because there is zero. Nobody to call only email. The problem is they do not respond to anyone's email. It been a month now and they still have not responded to the fact that they charged my brother in-law twice and never sent the product to him. Got a response with nobody to respond back too!
By customer
Response from Ro· Feb 25, 2025
Hi there- I'm sorry to hear this was your experience with us. I'm reaching out to get more information from you to see how we can help.
So simple, it was really easy to get answers, make a plan and I heard back from the team immediately! Super excited!
By Kristin I.
It was fast and easy for me to get signed up and to start the program. It is a little bit more than I expected it to cost but still not too bad. The doctor was very nice and I didn't have to go in person so that was great.
By Micheale B.