timings & processing
I can tell what's exactly needed
By George
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
7,254 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ro is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
7,254 approved reviews, newest moderated first
I can tell what's exactly needed
By George
It's very convenient to do everything online the membership fee is reasonable. The company is very helpful with the insurance company. The medication is very straight forward now hassle for the application.
By Ana F.
They'll bill you and not provide any medication
By Sue F.
Response from Ro· Dec 8, 2025
Hi there. We’re sorry to hear about your experience, that’s definitely not the service we aim to provide. We're reaching out to look into your account and help sort this out, if you're open to it!
The product is great. The shipping was fast. My only problem was that membership fee. I felt like I was being double dipped.
By Fred Lavender J.
Honestly the best telehealth company I've ever worked with. It is clear that they are patient focused and they did all they could to help me along my weight loss journey.
By Natisha J.
Good product and ease of online use.
By TGIV
After months of review, so happy I selected Ro to assist me with my weight lost after insurance plan would not cover weight loss medications. The website is user friendly and super informative, both written and video formats. Ro was extremely thorough in asking you to enter past/current medical history questions and current medications. Ro communicates well via email and text to provide next steps. You receive a Ro MD's review of your submitted information before a medication is prescribed. Shipment from Eli Lilly's pharmacy to my home was quick and expertly packaged. It's also been easy to log my progress, read very helpful articles and FAQ section. Looking forward to where my Ro journey takes me. Selecting Ro was the right decision.
By Vera S.
Best experience ever
By Yesenia M.