Very responsive and quick turn around…
Very responsive and quick turn around for a new prescription.
By Jessica L.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
7,254 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ro is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
7,254 approved reviews, newest moderated first
Very responsive and quick turn around for a new prescription.
By Jessica L.
The whole process was easy and the cost of the medications is reasonable. I first chose to use my insurance to cover the medication, which, of course, was denied. Then I chose self-pay, but again, the cost of the medication is very reasonable for the FDA-approved option I chose. Communication was timely, and I did not have to reach out to them to ask questions or fix anything, as their communication was thorough (including instructions on how to use the medication).
By JB.
The process was super easy and my medication was delivered in 2 days! Amazing!
By Jael
I found your website informative affordable and caring to your client’s needs.
By Yolanda C.
Rapid rapid responsiveness.
By Nowifey
Very helpful and great with communications!
By Diana
It was very easier to go through the ordering and acceptance process and I was impressed how quickly the medication arrived
By Mrs Vanessa G.
I was happy with the medication and service the 1st month. The next month my unopened vail was almost completely empty. I sent a photo to customer service and requested that they resend a vial containing the medication. I haven’t heard anything that hasn’t been an AI response. I am going to get my credit card involved and file a dispute. Horrible customer service!
By Stacie K.
Response from Ro· Aug 5, 2026
Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. We'd like the opportunity to review your concerns regarding your medication and the support you received. Our Care Team is made up of real people, and we'll be reaching out to you directly to learn more and see how we can help resolve this.